Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did not received my package and my money was returned. thanks store
Everything is OK but does not want to work with fast charges. does not charge.
first of all I want to say a big thank you to the store! the seller is an honest and decent person who sells high quality goods, I have already made about 50 orders and the build quality is at a high level of the factory! the charger works fine there is a fast charge, the charger is very tiny and looks very nice there is a backlight of different colors when it is fast charging one color when the phone is 70% charged the backlight is green and the phone is charging further I am very pleased with the quality of the product! I wish the seller, his business employees and loved ones health, happiness, prosperity and good luck in business, I hope for further cooperation
Great product high quality and fast shipping recommended store Excellent Product high quality and fast delivery recommended seller Gran producto alta calidad y Envío rápido vendedor recomendado
Delivered very quickly intact, even the box did not suffer! Everything is done qualitatively, fully corresponds to the description and video on YouTube! suction cup-fire, charging works, the holder is convenient, only the legs are triggered in an incomprehensible rhythm, you need to adjust! In the car did not check-this is a gift for the new year! Shop in recommendations does not need, thank you to the store!
Fast shipping Dock for cellphone going also convenient. Cellphone 땐 taken next button press which wil give little inconvenience to long but Mazda look familiar with light. S Day but have been shipped. Air cap stalls large sack by well arrived. Highly recommended.
One hundred percent of the description matches. Samsung with 20 fe charges perfectly. I recommend the store!
Quality is just excellent! Fast shipment and delivery. The parcel was taken in the cell of the store "magnet". I checked both in the car and at home from the zu (also baseus), Fast wireless charging works well! Already not the first year I buy goods of this brand, Lovely design and wonderful quality! Thanks for your products! I recommend it to everyone!!!
item is exactly as the description, package is excellent all parts are good tested, im satisfied delivered on time. Highly recommend purchasing from the store
Goods coming to finish shvidko! It was 11.11 denied 26.11 for ukrposhti. Rrotestor couple dnev-all pratzew
The device is thick! We have been using for two months, there are no complaints. The phone is captured well (iPhone 11 and iPhone 11 pro Max). Behind the two buttons, pressing any opens the clip. By the way, in the comments they wrote that the button is one, maybe on the old models it was, I have two. Keep in mind, it needs a normal power supply that corresponds to the charge power of your phone! I took from them the same unit on 20W with PD support, charges perfectly. I ordered two more as a gift. The store sent everything quickly, but in the second delivery of the box came crumpled (see. Photo), ask to pack better.
It came open and crumpled, but it's not the store's fault. The set is full, everything works without problems. Delivery more than a month.
Came to Moscow in 14 days. I did not communicate with the store, because there was no need. The box is slightly crumpled, but the holder is bought for itself, so it does not matter. Holder, in my opinion. Before that, there was a holder of a similar design (Deppa), but he was on his mind-on the move could reveal his paws. Behind baseus, this is not seen. Not noticed and the complaint of some that in the frost the legs do not open-this was not, although, maybe, quite terrible to him yet. In general, I'm happy with the purchase.
Money is worth) I advise everyone. Arrived in 4 days by fast delivery to Nizhny Novgorod.
Perfectly stood on the suction cup in Reno capture. It is very convenient to use the navigator. Holds tight and fixes the phone well.
Great thing, fast delivery. That's exactly what I was looking for. With Galaxy S21 perfectly compatible. Fast charging works. Stylish and reliable fastening for the smartphone in the car with fast charging function. I'm delighted!
Excellent goods, everything works well. The quality is excellent. The order came on a plus in 6 days
Works fine, easy to use. 5 stars. Peter came in two weeks.
The product and very interesting. Was sent and arrived in 10 working days (Live in RJ) Both support suction cup as the pin output air are tight. Quality plastic not and premium, but an excellent cost benefit, as the price. The open and close automatic mechanism works very well, and the wireless charging work perfectly both a iPhone 11 as a Galaxy S21
Visually everything is good, it came quickly, it works properly. Tried to first figure out how to move the side groove to fix the phone, it was necessary to first connect to the cigarette lighter. I will look at how fast it charges, but so far without complaints)
It came in time. The quality is excellent. Everything works, you can buy.
Great holder. Very comfortable. Mounting in the bars is reliable, does not fall out and and an additional emphasis withstands all the pits. The light indication is not obsessive, it is not visible for Galaxy S9. Recommend
I arrive very fast, good material, solid and comfortable for phone
The product is denied, the packaging of the bougé dugé 'yata and Sproud, the factory stickers on the curve of the box is covered. Delivery to menche city.
Packing wants better, the box came crumpled and torn. The nut of the tightening of the attachment with a broken thread, had to be replaced with an old one, from the previous holder.