Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came a month before Almaty. It's not the first time I order this product from this store. Everything is fine! No complaints, thank you!
Cool Glass. I order not the first time. Delivery about 2 weeks. Do not slip much, which is very convenient.
Glass of good quality, but went very long, about 3 months.
I ordered 11.11 received 02.12 for new mail. It came with one parcel several orders, which is very convenient! Everything has come well packed, strong protection at the stacks. I liked everything, I recommend!
Quick wine wine properly wrapped in your foam and well protected the products die of good quality but I don't see the difference between 11 and 12
Glass was bought for iPhone 6, the product corresponds to the description. The parcel arrived without delays in integrity and safety. Packed glass is very reliable-first in a bag, and a package in a dense box of foam. In the kit there are 2 napkins that are used in the sticker of glass. Purchase is satisfied, thank you to the store.
The parcel came on time and is well packed. The goods came in integrity and safety.
Elegant stiklo for iPhone 7 Plus already 2 times I will order from the store)
Order before about went a month, the goods are well packed. Glass is good, until glued. I did not communicate with the store, there are no complaints. I liked everything very much.
05.01.22 ordered, came on 17.01.22 in Moscow. Thank you! I only take glasses here. I put exactly the glass and the air itself goes out.
It came whole in foam packaging)) in fact, have not tried yet)) I attach a photo
To Murmansk Delivery 1 month. I did not communicate with the store. Sent fast. In one parcel at once two orders are very convenient
Quickly arrived order, excellent, reliable packaging, complete with glass napkins for screens
Все супер...пришли целые
Delivery are delayed. 2-3 months for it. But item are so good.
Стекло хорошо упаковано и пришло целое))) товар пришёл быстро))) спасибо, продавца в РЕК...
Быстрая доставка. Нормальное соотношении цена-качество .
Заказываю первый раз у этого продавца. Доставка быстрая. 140₽ за шт цена норм. По качеству отпишусь после использования
Наклеил, вроде норм пока)
Delivery 54 days to Poland. Packed well. In the kit there are 2 napkins.
Very fast shipping and protective glass was safe packed so nothing gets broken. The glass makes a neat impression. It is well made and looks top, thank you
Стекла пришли достаточно быстро до РО. Пришли целые. Упакованы в пенопласт. Салфетки на месте. Ещё не клеили , но выглядят хорошо
The order has arrived quickly-10 days since the purchase, so quickly I have not received orders yet! The store still ordered covers, everything was packed together. The goods are of excellent quality, very well packed. I did not communicate with the seller, there was no need. Definitely, I recommend the seller! Quickly, clearly and qualitatively! I will order more :)
It came quickly.
Glass come packed in foam box, very good quality. The size of the phone came up. Went to the Samara region a little more than a month