Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Moscow in 3 weeks Neat cable, there is a backlight Like braid
As per description, it works, the material looks good
Great cable. Charges all that you can through all the connectors.
I'm buyng from this store the 3-d time. Good product.
Everything is fine, a little harsh...
quality good work fine
It came in two weeks. It looks good, the only mustache on the USB is small, but I think it will not affect the quality of the phone's charging. Came to Saratov in 14 days.
Convenient came quickly I order already 2 times, on the first order came broke
It came quickly. Everything works. I'm happy and advise everyone... Charges quickly. Thank you store.
Drit yakysniy does not take the floor once.
Excellent cable, supports fast charging, I'm very glad)) there is a blue charging indicator
Works well!
The cable came whole. Totally working. I checked for all the connectors. The braid is thick, quality. Recommend
Sorry before I did not buy this. Quality is good, fast charging is.
спасибо продавцу посылка пришла целости и сохранности всё как в описании
Quality is good
Cord fire all are suitable, and work, fast charging goes and also lighting fire!
Good wire. Connected so far only to the Type-C connector, the landing is very strong. There is a backlight of a tee on one side. In general, I'm happy with the purchase.
Excellent cords, I order not for the first time.
The goods came in good. Corresponds to the description. Fast charging and data transmission work. I bought for 174 rubles. I recommend the product.
The goods came in good. Corresponds to the description. Fast charging and data transmission work. I bought for 194 rubles. I recommend the product.
So tell, fast charging works (Quick Charge 3.0 and adaptive fast charge (for Samsung in my case A50) also recharges and micro USB (though I did not try to discount on the computer) but through Type C, how data transmission works (again example A50). The cable is in a pleasant weave. I liked it and I'll order myself another one. AA and a small bonus Burns when charging a blue circle. Yes, and yet I have a new computer and it has USB ports in front. So that's what's ahead when the cable does not work and immediately turns off (and so every 0.5 seconds), but when I cut into a USB which in the motherboard itself (well, the usual output from behind) everything works fine. Maybe it's just me. And so I advise this wire. And yes, the store gives a wrong track Code (), but this jamb I forgive him
Charger as described. It took about 20 days to arrive.
заказ был сделан 14.05. пришел кабель 11.08..... уже к продавцу обращались, он заверио что все в порядке и просил подождать еще немного продлевая защиту и время рабочий, только туго входит
Доставка в Курскую область за 11 дней. Отслеживается через приложение Почта России. Всё супер. Рекомендую!!!