Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Яблочные изделия заряжает! Не надо кучу шнуров, дома у всех разные варианты. Продавцу спасибо!
All as in the description. The goods came whole, I'm happy! Thank you
Came with a plastic bag, to keep clean. Works well can connected to charger.
Product came to sri lanka(to home) within 27days. Item is at good condition,recommended saller.
Thanks to the store
Good wire, looks reliable and sound. But unfortunately does not give on my charge turbo mode. on the plug there is a neon backlight.
The cable provides fast charging. Strong braid. Came without one finishing element-immediately reimbursed.
Order came quickly and in perfect condition. Everything works as promised. I recommend the store.
Хороший, надёжный провод, большой плюс в универсальности разъемов. Как оказалось он ещё имеет синюю подсветку (видно на фото), удобно находить в вечернее время. отправили товар быстро, доставка в течение месяца, стоимость 205 рублей.
Gyors szállítás. A termék megfelelően mũködik.
Very convenient cable, works, Braid well made, there is a backlight about the inclusion
Norms, the main thing works and does not flash like a Christmas tree, for a car I hope will do
The goods came in 23 days. Track was tracked completely, received at the post office. Packed in a Purry envelope. The product corresponds to the description. Everything works and charges. The cable is elastic, there is no smell. The backlight always burns, even if the cable is not connected to the phone. I buy not the first time from this store. The seller was not contacted, the goods were delivered in integrity and safety.
It came quickly. Everything is whole, packed well. Works without comments, glows. I took in the car, at home and at work the same work for more than two years-without comments. Charges 12 volts. Supports data transmission. Recommend.
Excellent quality and fast delivery, fast charging supported
I took it with a calculation for data transmission, and not only for charging. Works. Satisfied. Seller respect.
The goods came in 24 days. Track was tracked completely, received at the post office. Packed in polyethylene. The product corresponds to the description. Everything works and charges. The cable is elastic, there is no smell. The backlight is always on, even there is a cable not connected to the phone. The store was not contacted, the goods were delivered in integrity and safety.
Data transfer via micro USB and Type-C works (lightning did not check). In the state included, the tip is highlighted in blue. Length in normal condition about 37 cm. From the "spring" there is no special use, because. The wire itself is quite hard. By applying the force, you can increase the length by 2 times, but the load on the connectors will be large.
The charging cable received before the claimed. Respect! Sent fast. Real length = 107 cm, they did not deceive (others ordered, there were 95-96 cm each). The material is practical, there will be no creases. In working condition, the backlight is OK. Everything is fine! With such a store it's nice to work!!!
No complaints. A good cable, all 3 connectors work. Fast charging supports.
product better than the photos. I recommend .quality
Зарядка хорошая но шла 2 месяца .
Externally very good quality, all plugs are charged, delivered days in 25 to Moscow.
Delivery to Moscow in 3 weeks Neat cable, there is a backlight Like braid
As per description, it works, the material looks good