Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping arrived fast, the case (Samsung tab A 2016 T580) it was what I expected and at the price it cost is very well, what I didn't expect was the screen protector coming in as a gift and a pencil for the tablet, I attach photos in case of doubt, It has been a successful purchase since it is adjusted to the tablet.
All right product, good quality, I'm perfect in my s6 lite, in addition the store sent a gift screen protector.
Biene super complete with pen and clean screen and screen protector
It came on time, the kit is complete. Stius works without problems.
Fits perfectly and good quality, shipping has arrived perfectly packed and faster than expected. Seller recommended.
Very good quality at low price Thank you store I highly recommend
It came very quickly. Just to Ng. But without palarks (thank you) 5 +++
Gut
Very good price, great quality and very pretty, it comes with an accessory pencil and a screen protector. The camera gap is perfect. Great product.
Good Seller. Beautiful case. Good Product. Fast shipping. Thank you! Good Luck in the future!
A good cover, complete with glass and a simple stylus. Fast Delivery
Thank you) delivered not pts quickly but as a gift stylus and protective film on the tablet. nice
Case arrived very fast. The item was very well packed and quality of case is good.
It's for a gift. I still don't know if it fits well.
It was actually very cutee
Very good product, turn and easy to put, arrived 10 days before scheduled and all in good condition
Very fast delivery about 2 weeks time to France, product looks great. Thanks to the store.
Top quality and fast delivered!
I recommend, a good cover
Delivered, quite, quickly. The store put a stylus and a protective film for the screen as a gift.
Very good cover, fully corresponds to the description and photo, together with it sent a protective glass for the tablet, touch pencil and screen cloth! Thank you very much store!
Too well a little 'close' to bend me unfold at first but top qd even
Everything has come
Nice
Excellent, highly recommend.