Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Glass protective came in the package. Delivery 1 month. Thank you store.
Everything is super. Delivery mega fast. 10 days to Odessa. All in excellent condition. Thank you for the gifts.
looks like good quality. arrived inat israel in 2 weeks. thanks store.
The cover corresponds to the description. Well packed. Fast delivery, in Chernigov in 15 days by new mail. On the tablet tab s5e perfectly approached. Quality is normal. Seller recommend. Thank you
Great case. Delivery to Moscow for 2 weeks.
Super goods as described and fits perfectly.
The product is received, on 5se the case came up perfectly, fast delivery, to the Dnieper 21 days, I recommend the store, all OK
OK, ďakujem vám, Tovar prišiel v poriadku.
well Sky Blue looks more like greenish pale blue, very ugly color. Fits ok, not perfect and that hole in a back is not very nice looking. Expected to get glass protector , but there was no such thing. Also to put Tab A 10.1 into portrait is very hard (it barely stands still).
I bought a case for a tablet Samsung Tab A3 case came very quickly ordered 28.10 came 16.11. The cover is very high quality, made of dense eco-leather and plastic case. The store sent as a gift a protective film on the tablet, a rag cloth for cleaning the screen and a stylus. Thank you to the seller for caring and quality. The product itself is very satisfied. I recommend to buy.
All perfect and very fast. In Spain in 9 days. Everything as described.
The cover really liked. All clearly suited for the chosen model of the tablet. Includes a protective film on the screen. But she has no cover. Very fast delivery in 10 days to Kiev.
The order to Moscow was three weeks. The store put the stylus, cloth and protective glass. The cover came up, everything is fine.
Excellent quality, came quickly. I recommend the producer.
The cover is very steep and quality. As a gift was a stylus and a protective film. Delivery to Kiev, three weeks. The product and the store is highly recommended.
perfect fit and fast shipping!!
It's perfect, it's just what I needed. And older comes with pointer and a screen protector. Thank you very much.
Everything came up. came on time. I recommend a producer.
Conform to the order. Satisfied with the product. For samsung T580 Delivery in 12 days by SINOTRANS. Greetings Christine
Fast delivery, fits well
Fits perfectly
The goods came quickly, within 2 weeks. Fully corresponds to the description. Well packed. To the tablet came up perfectly. I did not communicate with the store, there was no need. Thank you for the good service!
Fast and correct partner
Спасибо за чехол, очень понравился! Поворотный, есть режим слип, доставился мист экспресом
All ok!!!!!