Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, turn and easy to put, arrived 10 days before scheduled and all in good condition
Very fast delivery about 2 weeks time to France, product looks great. Thanks to the store.
Top quality and fast delivered!
I recommend, a good cover
Delivered, quite, quickly. The store put a stylus and a protective film for the screen as a gift.
Very good cover, fully corresponds to the description and photo, together with it sent a protective glass for the tablet, touch pencil and screen cloth! Thank you very much store!
Too well a little 'close' to bend me unfold at first but top qd even
Everything has come
Nice
Excellent, highly recommend.
Fast shipping, perfectly fit.
Glass protective came in the package. Delivery 1 month. Thank you store.
Everything is super. Delivery mega fast. 10 days to Odessa. All in excellent condition. Thank you for the gifts.
looks like good quality. arrived inat israel in 2 weeks. thanks store.
The cover corresponds to the description. Well packed. Fast delivery, in Chernigov in 15 days by new mail. On the tablet tab s5e perfectly approached. Quality is normal. Seller recommend. Thank you
Great case. Delivery to Moscow for 2 weeks.
משלוח מהיר מוכר מצויין
Super goods as described and fits perfectly.
Great quality, arrived very early, and in perfect condition. Very satisfied with my request!
The product is received, on 5se the case came up perfectly, fast delivery, to the Dnieper 21 days, I recommend the store, all OK
OK, ďakujem vám, Tovar prišiel v poriadku.
The cover perfectly fit
well Sky Blue looks more like greenish pale blue, very ugly color. Fits ok, not perfect and that hole in a back is not very nice looking. Expected to get glass protector , but there was no such thing. Also to put Tab A 10.1 into portrait is very hard (it barely stands still).
I bought a case for a tablet Samsung Tab A3 case came very quickly ordered 28.10 came 16.11. The cover is very high quality, made of dense eco-leather and plastic case. The store sent as a gift a protective film on the tablet, a rag cloth for cleaning the screen and a stylus. Thank you to the seller for caring and quality. The product itself is very satisfied. I recommend to buy.
All perfect and very fast. In Spain in 9 days. Everything as described.