Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good charging. Lights up and supports fast charging, I like it :)
Very nice and functional, in the car it looks great
All received 03 12.20 recommend
truely delightful.
It arrived before time, works properly.
thanks alot, the item is great!!! all colors soo beautiful
Muy chulo. hace un efecto muy bonito.
16.12 ordered. 30.12 got it! Charging is cool, good, beautiful. Everything works. Came to a new mail. Packed in an envelope and a zip bag. I'm happy with all 100%!
Fantastic
Fast shipping. Received in France from China in 19 days by mail. Lighting is very practical in a dark room
The charger is super pretty, it charges well and the leds turn on multicolored. Now it remains to see how long it has lasted.
Finally dotarło after 3 months. Works. Cool looks this cable evening.
2m Cable with 3 connectors .. With the light. Class in Dallas.
The cable came to Gelendzhik for a month. Cute, blue lights run when connected to the outlet. Charging goes well both on iPhone and Android. I hope it doesn't break. She took in the car, so as not to mess with the wires. We need to get a couple more of these. And then charging these break, as if someone eats them!))
Great! It will be a surprise for a gift. I'll order another couple
отлично. всё работает. умеет сразу 2 апарата заряжать.
Received in time, well packaged. I recommend the store
The power cord is cool, it glows when you plug into the outlet, quickly charges. Thank you.
super cable
really cool !!! accurate and works
Excellent product of very good quality plus it is very nice with the lights that shine I tried it and it works excellent lots thanks to the store what surprised me most is that I arrive very fast
Delivery is fast, packed as in the store, blinks, the phone charges.
It glows always and not only with a connected mobile
Glows like a Garland, beautiful, the charge on 7 IP goes.
An interesting guide, for the new year is generally wonderful, instead of a garland. Bright, and very convenient that all the necessary connectors in one. Thank you!