Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ottimo prodotto..... ho risolto tutti i miei problemi. ottima anche la spedizione
Product fully me satisfy. Came within. Motion sensor works perfect as the description. Whole rewelacja. Recommend buying. Super, super super
Perfect! Thanks!
Extremely pleased with my purchase
Very useful przemiot. I zastosowałam it Rack clothing-you do not need zapalać big room lights, because when you open the door cabinet strip lights clothes so well seen what siegamy. Recommend
duro más de 2 meses para llegar pero el producto es genial me funciona muy bien y es tal como se describe
Пришло быстро, работает, сделан качественно, правда как не старался запихнуть 4 батарейки ничего не получилось, работает и от двух))
Excellent. Lots of luminosity
The goods came in almost a month, the parcel was tracked, the store of the sociable request performs-asked, so that the goods are packed well. The night light is made well, work from 4 мезинчиковых batteries, not included, on the back there is a modeling on which and sticks, shines brightly
Ordered it for the small space under the stairs case, we use it for storing our shoes. Perfect light just enough to see everything in the wardrobe and react on the movements very well.
Very bright fast delivery well packaged
small and strong
Wonderful as subscribed Good light Tnx
Article is quickly toegekomen. Haven't tested out but looks good!
I am very satisfied and light up very well.
works well
Excellent, bright, like a lantern on the phone, a lamp. Recommend
The order in good condition ! i will buy battery later to test it
It came quickly, very much! I liked it very much, it only burns in the dark.
I order for the second time, everything is fine, delivery to Vilnius, Lithuania 9 days. I advise the producer.
Good LED light, normal shipping, thanks
Works for movement.
I order already somewhere for the fourth time. It's okay. Delivery month, although even faster, here were combined several parcels maybe because of this longer. Everything is burning, everything works, everything is fine. Where diodes protective film, remember to remove. The lamp is glued on 3 M Scotch, and then can be removed, it is on the magnet, convenient. Seller recommend.
Excellent lamps. I order not the first time. This time, though there were already 4 months.
Very neatly packed, there are no batteries included! Need 4 мизинчиковые! Everything works! Boldly order