Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставлено за 15 дней в Тверь. Пришло всё что и заказывал, две лампы, одна с тёплым, а другая с холодным светом. Качество хорошее. Корпус не пластик, а металл. Рекомендую. Продавец-молодец. 5+
все работает,прикольная вещь, очень полезная)быстрая доставка
Доставка ровно месяц. Не плохой ночник, но если у вас включён другой ночник или торшер,то он не сработает, не смотря на то,что в шкафу темно. это для меня не удобно. В целом всё супер, светит ярко.
It's the same as the description.
A good lamp, it shines well. Delivery in time.
Ok
Small but does so much light
Super lamp! turns on in the dark, reacts to movement not only straight, but also on the sides of the sensor! Installed in the toilet, so that the child does not turn on the main light. Yes, and we are very comfortable at night)
17 days to Moscow. Got it at the post office. Tracked. A small lantern cost 317 rubles. In principle, it works. There is a difference between warm and cold light.
Они очень маленькие. При заказе не обратила на это внимание. Работают только в темноте от 2 мизинчиковых батареек. С продавцом не общалась.
заказываю не первый раз, продавца рекомендую
Спасибо.Пришло ,все работает.
I ordered senzor light 12-11-20 and received 04-01-21, it looks OK, ordered 2 pcs and got 2 pcs, well wrapped, I shell see, how it works, when I get small bateries for it, they are not included... Thank you store, recomened your products.
very bright light, sensor are good. arrive just over a month
Works from 2 batteries. In general, for their money norms.
Product as described in AD and delivered in perfect condition. Delivery in less than a month. Delivery fast even with pandemia and problems caused by it. Very satisfied.
Goed licht, ik ben erg blij mee.
Ordered 2 pcs, everything works. The store is happy.
He looks super nice looking!!
Great lamp! Only lights up in the dark and Twilight.
Holy macaroni… 11-7 ordered… And today 20-7 well before the expected date within!!! I had already previously 4 ordered and there was super happy about it they work fantastic!!! So do I still 6 ordered… They are just mega shipped quickly!!! Top!!!
good package , all working good
Cool Lights automatic detector recommend as most
I put it on the door of my wardrobe so i can see inside my drawers at night. I also placed a homemade shader on it so it doesnt blind me when i open the door but shines only on my clothes.
good stores , fast shipping