Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
¡buen producto!
빠른배송! 좋아요 GOOD
Works well the LEDs presence!
Small. I put the felt pen to compare the size. Shines, the sensor works. Here only batteries can bounce off if they move it in their hands and will not shine then. Fit 4 мезинчиковые batteries
Perfecto, llegada en tiempo récord 11 días, alumbra genial para el interior del ropero. Recomendable.
Shines norms, it came quickly
perfetto
actually better than the picture. it's bright man. wasn't expecting that. took 27 days to get to New Zealand not bad really
Everything is super, quality is expensive, gave 4 batteries, everything has been working for a month
Quickly delivered, shining.
It's just like the pictures. Perfect.
Delivery of lamps for a month. Quality is good.
It is a pity that there is no adjustment of the sensor
It burns very brightly, the sensor in the dark works instantly. I recommend to buy. I will order more such on the balcony
For the garage that far down the hall light!
arrived broken
A bit more expensive than other stores. However quality is a bit better. Fast shipping. Although received wrong colours, seller compensated with excellent services. Recommended.
Order 06.07.20, delivery 10.07.20. Order came with several others. Excellent quality and brightness. Very sensitive motion sensor. Installed in the corridor in a poorly lit place. It shines perfectly. Fastening two-sided Scotch and a magnet. Change batteries will be convenient. Requires 4 AAA batteries. In the kit there. The quality of performance is excellent. I am very pleased with the purchase. Thank you. Ordered 2 more pieces for children's cabinets.
Order 07.06.20, delivery 10.07.20. Great lamp. Installed in the closet. Fastening: Scotch. On the other hand, the magnet. If you need replacement of batteries, dancing with a tambourine will not be. The motion sensor works perfectly. It is powered by 2 AAA elements. The kit is not included. Russian Post at altitude. In the photo it is visible. To the store Thank you very much. I am very pleased with the purchase. I ordered two more lamps.
The order came well very quickly. The goods are good, the motion sensor works at night. I recommend the goods, the store too
fast shipping, good quality, thanks
Все как в описании.Работает отлично.Для шкафа то, что нужно.
Item received with tracking. Only very little light. Communication with the store was not necessary.
light is nice. good product.
Pacco arrivato veloce, tutto come descritto