Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
llegó bastante rápido, se ve muy bien
The cover came to Krasnodar in 12 days. The store is sociable and immediately sent. The cover is good. The corners are reinforced with plastic from the strokes.
Чехол приехал за три недели. Выглядит, как на фото! Чехол был хорошо запакован. Подошёл отлично, качество хорошее, посмотрим сколько прослужит)))Также в комплект входит защитная плёнка и стилус об этом мы узнали, когда это все приехало))) Стилус оказался очень удобным, экран быстро реагирует на его прикосновения. Продавца смело рекомендую!
Perfect, thanks a lot!!!
Navy version Alibaba Express Cafe in reporting bought. Very good yo
A entrega foi muito rápida e encaixa na perfeição.
Quick to arrive I recommend the store
heel tof
Всё супер,подошло идеально заказывал для Samsung galaxy tab A 2019 модель SM-T515. Продовец общительный к чехлу положил пленку и стилус , доставка 12 дней до Балашихи.Порадовала цена. Продавцу огромное спасибо.
Delivery was not at all fast, the parcel 10 days failed at customs. Cover of medium quality, хлипковатый. In addition, on the back side, the front part was not glued to the base.
Adjust good Description is good Sceen protector fits snug
Very good! Crayon and generic film, but OK, break the branch. But what matters is the cover and the same is good!
Fast delivery bought 28.08 at the Mail already 11.09.20 came delivery in 12 days I recommend the store the case plus glass on the tablet thank you
Came for three weeks, which seems very fast to me. Color as in the picture, approached the size, no defects.
Too Beautiful! Received in less than a week!
Good cover Shcha normal price
good case, however it is a bit loose on the side by the buttons. but overall, it's good. the store sent a pen and screen protector as gifts.
We also got foil and pen! And the cases look really good! Thanks
Доставка в Чебоксары 2 недели,качество товара супер,бонусом пленка на экран и стилус,благодарю продавца и производителя,все на 5!
Delivery to St. Petersburg 3 weeks. The cover itself is good. In size and technological curing came up perfectly. The back is not transparent, which is very important for me on the aesthetic side. As a gift, the store put a stylus and a protective film for the screen. Thank you!!! I recommend the goods and the seller.
Чехол очень крутой! И по виду и по качеству. Приятный материал, размер идеально подошёл планшету. Продавец отправил товар в тот же день, и пришла посылка на неделю раньше. 3 недели до Омска. Приятным сюрпризом было найти в дополнение к чехлу Стилус и пленку на экран. Огромное спасибо продавцу! Советую.
Parcel was delivered in 10 days, fast delivery Met my expectations! Seller to recommend
I came faster than I should. + protective film and stylus.
Очень хороший чехол. Всё пришло даже раньше.
All ok thank you