Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is good and the shipping service is very fast thanks to the store service.
Very good goods, to Kiev delivery 15 days, except the cover put the pen pencil and film on the screen, thank you recommend,
Great case. Everything came perfectly. Thank you for the stylus and protective film.
Awesome, very good quality
Very fast delivery. Thank you very much for the gift-stylus and film for the screen. The cover is steep, it sits well on the tablet.
Arrived fast. Perfect fit. Looks good quality. I am very satisfied.
2020 Samsung Galaxy Tab A7. Tablet Case appears to be of high quality material. Seller shipped items quickly. includes free screen guard and stylus pen. Will recommend store again.
The cover for the first time will come down. As a gift there is a film and stylius. The cover is made of solid plastic, it is unknown how long it will last. Delivery is fast, ordered 18.11.2020 received 01.12.2020 Peter.
Good afternoon. The cover was received, packed in a package inside the pupyrchatka film, the goods were sent immediately, but a month was delivered to Ukraine, the tablet sat tight, when when when Another protective film, probably, but it's some kind of small. In short, I did not understand why. I advise you to buy the goods normal for such money. The store is good.
Calidad buena cumple su función, el pencil muy bien.
The product corresponds to the description and image on the site. Cover made of hard plastic. As a gift I received a stylus and a protective film on the screen of the tablet. The goods sent out quickly. Came exactly on time specified when ordering. The cover is satisfied. I advise the store.
The case came up perfectly for Samsung Galaxy A7, the quality is very good!
Excellent case… Highly
Genial! además ha traído un lápiz táctil y el protector de pantalla. Envío rápido
Ordered 11.11. Delivered to Pyaterochka. Cover of excellent quality. With the description, everything fits. On the tablet has not yet tried on, but I think it will be wonderful. To the store many thanks for the quality goods!
Fast shipping, good quality, all perfect
супер чехол, рекомендую
Excellent cover, came up perfectly, the quality is excellent. To the kit stylus and film and cover. delivery 11 days via DPD.
Highly recommended, good quality, fast and economical, also sent a simple tablet pointer and scratch screen, I recommend 100%
Fast shipping. Perfect item! Thank you for free pen and screen protector.
Includes pencil painted rubber, soft mica and hard plastic case, very nice and recommended to buy, I arrive in 2 weeks
Very beautiful! Arrived in about 20 days and is better built than I imagined, am very satisfied. The only drawback is that the film hinders the use of pen (she glides on the surface plastic) and I had to remove it to use the pen satisfactorily.
Nice case. I ordered a guy. It came super fast and even earlier, which is amazing in pre-New Year's load
Very good product comes with a stylus and a screen protector, delivered in 15 days about
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