Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is OK for the price you have, includes tactile pencil and soft screen protector
Excellent!!! arrived very quickly! I recommend
Very fast delivery. Cover quality. In the kit were a stylus and a protective film. Polite service! Thank you! I recommend to buy!
Perfect! It came perfectly! Delivery fast! Quality is super! Also put a stylus and a protective film for the iPad! Soupe! The order is satisfied!
Delivery was fast, product equals description
Everything great fits perfectly, comfortable and I arrive ahead of schedule
Great case! I came to St. Petersburg a week earlier than the original period, on the tablet (Samsung Galaxy Tab A7) came up perfectly. Includes a protective screen and a stylus. Recommend!
Hood of great quality. Looks well done. Arrived in 15 days (Live in Brazil). Buy again.
Very good quality product! 17 days delivery with tracking. And a nice bonus: protective glass and stylus. Many thanks, store!!!
I received it in hand in Finland in 20 days, earlier than the estimated delivery date. It came with a screen protector film as a gift. I like it and recommend the store.
Everything is super, it came like a glove. Thanks to the store!
The goods came 22 days to Penza, since the order. The cover approached as in cast. Stylus as a gift. Sell respect! I am happy! Cheap and angry.
Super fast and very high quality, film and stylus as a gift. Thank you store!
Exactly intended
Very high quality case for my Galaxy A7 2020. As a gift, the store put the film on the screen and a stylus pen. In Voronezh, the parcel arrived in 15 days. I took it in the spot near the house. Extremely convenient! 5Post excellent shipping!
Good quality case for 2020 Samsung Galaxy Tab A7. Seller adds screen protector film and pen. Second order now. Will buy more as they are well made. Recommend store.
Great case, unbeatable for the price
I wanted to reduce the evaluation after another color, but changed my mind. The cover is actually very beautiful! Yes, I waited for more green, in fact it is blue-turquoise. But still, very beautiful, quality, on TAB A7 came up perfectly. Included stylus and film. I have not used them yet. Magnetic lock works. True, a bad magnet holds in a standing position, but these are trifles. Delivery is fast, put in a stop.
Thanks for the store! The goods is very good! The seller put a sewing film and a stylus
It came super fast. Everything corresponds to the description. The store put another stylus and film for the screen. Service satisfied. I highly recommend the goods and the seller!
Excellent cover, everything came up wonderful. Thanks for the gift)
I sat down like a native. The quality is excellent. I recommend to buy. And the stylus as a gift put thank you very much.
The goods to Moscow were delivered quickly enough. The cover fully corresponds to the description of this model of the tablet. Such a cover (on an old tablet) I use 4 years very satisfied, does not wear out everything keeps well. Thank you to the store for the gift in the form of a stylus and a film, just on a new tablet. I recommend the goods and the seller.
Fast shipping (about 2tygodnie). Workmanship very good, fits snugly. Recommend.
The film was included. Strong, holds well, plastic holders. Leatherette medium in quality. For their money norms. Came in about 15-20 days.