Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Note:
Omg! I love love love this beautiful dress! it looks so expensive! just lovely and true to size! the shipping was fast! will but again for sure!
Perfect
Лучшая покупка на Али ! Платье шикарное ! Бандажное ! Подчеркнёт выгодно все достоинства фигуры! Смотрится очень эффектно и дорого ! Самый лучший продавец попросила отправить быстрее ( отправил в тот же день ) Успело прийти к отпуску )))). К покупки однозначно рекомендую ! На параметры 90/62/90 брала M Best buy on Ali ! The dress is gorgeous ! Bandages ! It will emphasize all the advantages of the figure! It looks very impressive and expensive ! The best store asked to send faster ( sent on the same day ) Time to come to vacation!!!)))))) To purchase definitely recommend ! On parameters 90/62/90 took M
Отличное платье, доставка 10 дней. Плотное, держит форму, единственное цвет не бирюзовый, как на фото, а больше с зеленоватым подтекстом. Берите не пожалеете, девочки!!!
I liked it, it turned out great.
So cute
Заказ делала 20 июня, но продавец просил подождать с доставкой из-за каких-то проблем или предложил вернуть деньги. Ок, пошла ему навстречу, т.к. уж очень понравилось платье на фото. Отправил платье продавец только 9 июля. Получила на кассе магазина "Пятёрочка" 21 июля. Доставка заняла 12-13 дней. Очень хорошо, что на свои параметры 98х80х107 я заказала размер XL! Размер L был бы уже мал! Снизила звезду за то, что цвет платья не соответствует цвету на фотографии продавца! У него платье бирюзовое, а в реальности оно зеленоватое! Почему-то часто зеленоватые вещи выходят на фото бирюзовыми или голубыми И еще недочет продавцу - это то, что пришло платье с оторванной пуговицей! Хорошо, что пуговица не потерялась, а была в пакете. Платье для жары не подходит. Оно из плотной синтетики. Покупала за 2085 руб. во время летней распродажи. В общем, я довольна покупкой. Спасибо!
The dress is super! You could take a smaller size! Excellent stretches
good material and so cute
The dress really liked it. It came quickly. Sits perfectly on the figure. It came on wide hips. On the Russian 46 size L sat perfectly. Looks chic. I saw a dress like this in well-known showrooms much more expensive. Stitched all quality, the fabric is dense, the lace is neat. I'm delighted.
Friends, this is just an awesome dress! Good quality, bondage. At its 42-44 , S, plus I'm 8 months pregnant and I could pull it)) of course at the moment it does not look exactly like it should, because the stomach. Definitely recommend! Delivery to Australia took a month and it is a very good delivery time!
Fire dress!
The store is very polite and responsive, the dress came perfectly, took M on height 180, good quality, I recommend
Excellent dress, thank you very much, ordered M
beautiful, I recommend this dress. I bought it for my daughter and is perfect on her,the material is super beautiful
The most beautiful dress! More beautiful than in the photo! Recommend for purchase!
The dress is gorgeous. It's been 11 days. Now I wear 46-48, I took L. It was necessary to take M, because such a dress should fit like a second skin, and this fits, but not like a bandage. The color is delightful-heavenly. The seams are excellent. I took it on sale with coupons, it's definitely worth my money. Just delight!!!!
Very cool dress og 96 from 77 about 96
Perfect! Thank you very much, took the size L
The dress is very beautiful. Parameters now I do not know exactly, because. Pregnant. I have about 40-42 size. The dress came up, but XS could also be taken. On the fabric can appear leads, you need to be more careful. Thank you.
Я очень довольна покупкой! К качеству ткани, пошиву претензий нет. Все строчки ровные, ткань бандажная, хорошо тянется. Цвет платья соответствует фотографии продавца. На мне xs, при росте 156.
A beautiful dress, a good bandage fabric, dense and high-quality. Lace is soft and pleasant. The only thing-the top is a little small, in size S is great for Russian 42-44, but on the chest of the second size slightly presses. I think it'll still stretch. Delivery is fast, I highly recommend the store.
The dress is just bombed!!! I took L at 46, because I really recovered from my 42...(but it looks amazing! I'm delighted! Quality for 5 +! I know dear showroom, as it turned out-all their dresses from this store, and that's the dress they have worth 5800. So now I will order platyushki here) went to Moscow for a month, sent for a very long time, days 8 approximately.
The dress is just super. Quality is wonderful. Color as in the photo. Sits perfectly. Purchase is satisfied. thanks to the store. I recommend the product.
The dress is very good quality, the size fit well, but the store sent the wrong color, for this I will not shoot the star, the dress is really very high quality.