Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Note:
The dress is very beautiful. Parameters now I do not know exactly, because. Pregnant. I have about 40-42 size. The dress came up, but XS could also be taken. On the fabric can appear leads, you need to be more careful. Thank you.
Я очень довольна покупкой! К качеству ткани, пошиву претензий нет. Все строчки ровные, ткань бандажная, хорошо тянется. Цвет платья соответствует фотографии продавца. На мне xs, при росте 156.
A beautiful dress, a good bandage fabric, dense and high-quality. Lace is soft and pleasant. The only thing-the top is a little small, in size S is great for Russian 42-44, but on the chest of the second size slightly presses. I think it'll still stretch. Delivery is fast, I highly recommend the store.
The dress is just bombed!!! I took L at 46, because I really recovered from my 42...(but it looks amazing! I'm delighted! Quality for 5 +! I know dear showroom, as it turned out-all their dresses from this store, and that's the dress they have worth 5800. So now I will order platyushki here) went to Moscow for a month, sent for a very long time, days 8 approximately.
The dress is just super. Quality is wonderful. Color as in the photo. Sits perfectly. Purchase is satisfied. thanks to the store. I recommend the product.
The dress is very good quality, the size fit well, but the store sent the wrong color, for this I will not shoot the star, the dress is really very high quality.
Спасибо продавцу.Отличное платье как на фото.И быстро отправил)
Good quality
Perfect !
All O.K.
Dress Off! Super! The quality is excellent, the fabric is real, bandage, lace tight .. Won in halavu, came fast .. Recommend!
Платье симпатичное первый раз заказываю платье бандажное хорошо обтягивает .Чтоб носить такое платье живот должен быть идеальным и фигура спортивная ,а то все изъяны видны .Посылка пришла быстро ,пошив хороший .Буду носить .
I love it! Bandage material, good sewing, quality dress, comfortable. On 175 and 91-68-95, S fits very well, long over the knee. Fast delivery, 2 weeks, no need to communicate with the store. corresponds perfectly with the description. I would order again from the seller.
Super
супер
I should have bought size S. But very fast shipping and very nice quality. I reccomend
Quick arrived very pleased to order more than another color coookkk guzzelllll .... thank you store
Nice good fabric quality dress, love it.
Продавец просто супер..от момента заказа и получением прошло 5 дней..такого еще не было ,на параметры 94-80-104 сидит отлично нигде не жмет, длина отличная,по качеству настоящий бандаж
It's all right! But on my parameters 95-70-98 it would be possible and size smaller! But so it looks expensive)
Perfect!
Very high quality dress, the village is perfect. On the parameters 96-74-105 took on the advice of the store L. Shipping long, because The color I needed was not in stock, but the delivery was super fast in a week.
I order a second dress))) sits very beautifully to the store Thank you very much
Cloth is dense, slightly stretches. The color is beautiful us. The chest on me does not look as beautiful as in the photo. OG 98 from 78 about 103 growth 168 came up.
Omg! I love love love this beautiful dress! it looks so expensive! just lovely and true to size! the shipping was fast! will but again for sure!