Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He went 20-25 days to Saratov. Excellent quality
It's pretty good, but it's not entirely focused.
Thank you for the fast delivery! It came very quickly, packed neatly. (I ordered myself a red glass a week earlier than another store still does not have). It came perfectly holds well! Photo later add
Everything's fine, it's been a long time. But the color came the right and the quality of the photo does not change, all the covers fit. Photo of the hand made already with protection, as proof that the quality has not deteriorated
Perfectly Fit in size) very qualitatively made) well packed))) I will order more!)
It came quickly. The glass rose on the camera well, the camera does not interfere.
В Тюмень за 18 дней. Все на месте. Заказываю второй раз.
Fast shipping and I am very satisfied with my order
Cool thing
Lens protector ring/cover was easy to install just make sure to remove all dust particles. Only thing is it took a month and a half to get here but other than that if your patient its all good.
Amazing invisible to the phone works especially well in iphone XR doesn’t change the look of the phone
BL .. thought the bezel with glass + spare glass, and in fact the bezel with glass and some film on the back of the phone. The glass is cool, the film is not needed for fig. Glass on the quality of the photo does not affect, and the bezel for the cover does not act. I'm happy with the glass.
Very fast delivery, ordered from this store hydrogel film, protective glass in front and protective glass on the camera, everything came in one parcel and very quickly.
It fits well, color match good, shipping fairly fast!
Все пришло в полном комплекте
Normal glass, the photo does not distort, but very quickly gets dirty, which gives glare in the photo.
Everything is fine. Reached quickly in consolidated parcel
It was good. Doesn't act too hard. Came fast.
Отличный товар, пришёл быстро с остальным заказанным товаром. Много раз уже заказывала у этого продавца. Претензий никаких нету, рекомендую!
It's all over. Installed
Cool clip on the camera. I don't know if she'll protect anything, but I hope so! For those who think to order a black color please note that there is a edging of silver color!!! In the rest everything is super! Thank you store!
Super protection, girls advise, the quality of the photo remains the same, in general, the top level prickles) 0))
All very well looks somewhat sensitive or not resistant but all ok, I get well protected
Good
Great product, easy to install and sticks well, it perfectly protects the sensor without gene to take pictures