Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is crazy fast. Before Udmurtia a little more than a week. Ordered 4 parcels all came in once, one package. Super! Glass the quality of the photo does not worsen, the focus on the video works as expected. Very different color. The photo is not particularly visible, but in life it is noticeable immediately. I recommend, I was satisfied!
Excellent, corresponds to the description. As a gift I put a protective film, but I did not cut it when opening... in general, protection glass with a metal cut! Recommend!
I did not fit in color
The film is great. The quality of photos does not spoil. The main thing is to thoroughly wipe the glass of the phone camera. Came the film with a nozzle in a protective plastic pouch with two wipes and stickers to remove dust. Packed was in a bag with puppy. The package went for about two months. Let's see how long it will last. But still happy. I advise everyone!
Protective glass came whole, without damage and scratches. Pasted easily, sits tightly, the quality of the photo does not affect, the purchase is satisfied! Thank you to the store for fast delivery!
The product arrived 2 months after purchase.
Thank you. got everything consistent with the description. Pasted. Ordered for 2 phones. Photo does not distort
Пришло быстро, выбирала стандарт доставку, защита качественная, на качество фото не влияет, садится на камеру плотно, защищает, что бы мы делали без китайцев даже не представляю, штука супер. Рекомендую товар и продавца!
Top! Arrived very fast! Great quality
Very good!
До этого Камера из за чехла не выпирала, после выпирает. Не критично, можно пользоваться, кто без чехла ходит, вообще 100% берите, там без разницы. 1 мм больше, 1 меньше))))
Protege BEM
Nothing came .... And whether or not... Do not contact, kidalovo full
The goods received, delivery somewhere a month.
Nitid
I received my order long before the estimated date, it looks good quality and does not fall down when you put it. Plus he brought me a little protective sticker (I don't know if it's really for that, but I still put it, haha) highly recommended.
Perfect, super easy to apply and seems that camera is with the film. Recommend more.
Well, not quite of course blue color. More like the color of the sea wave. I would like in the color of the phone
I order 2 times already. Glass fell out of the first. But the protection is very good, I'm happy. Thank you
Very well packed, the glass came up)
Excellent product. Perfectly protects the lens on its entire surface. I recommend it in addition the color corresponds very well. Very fast delivery thank you
Great glass. In size and color fit perfectly! Ordered coral. Arrived in 16 days in Saratov region. I didn't talk to the store. The quality of the photos was not affected.
The package went for 2 months, everything in excellent condition.
Everything is fine
OK