Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный товар, пришёл быстро с остальным заказанным товаром. Много раз уже заказывала у этого продавца. Претензий никаких нету, рекомендую!
Cool clip on the camera. I don't know if she'll protect anything, but I hope so! For those who think to order a black color please note that there is a edging of silver color!!! In the rest everything is super! Thank you store!
Super protection, girls advise, the quality of the photo remains the same, in general, the top level prickles) 0))
All very well looks somewhat sensitive or not resistant but all ok, I get well protected
Good
Great product, easy to install and sticks well, it perfectly protects the sensor without gene to take pictures
Everything is ideally
Very cool, sat perfectly and in a dense. That's only with the color was wrong, I ordered red, and the Orange came (
Everything is super!!!
The glass is just afigenic. I order it for the second time. Before that, I wore 9 months and everything is OK. In two weeks it came
Good thing, well packed. The glass itself is glued to the camera. I tried to remove it, I fixed only the color frame, the glass stuck to the camera. So you can not worry that it will fall off. The quality of the photos did not affect. I think I should protect it. Mega fast delivery, 19.09 ordered 2.10 took at the post office in Moscow. Thank you store!
Everything came safe and sound. Fit in size, was packed in a plastic box for a memory card.
Very quickly sent, very quickly came, everything to Belarus in 3 weeks
Buen producto
Ótimo
Вот такая крошка порадовала своим приездом! Упаковано стандартно, плюс маленький пластиковый контейнер. На камеру отлично подошло! Всем советую особенно на XR и выглядит аккуратнее чем сама камера
Заказала 17 июля, 11 августа уже забрала на почте! Заказывала дочке на айфон XR она довольна. Приклеили довольно быстро и легко, село стеклышко плотно, по цвету идеально цвет подошёл, даже не отличить! Очень хорошая штука, когда бампер тонкий и камера выпирает, а так, хоть защищена! Фотки не искажает! теперь посмотрим сколько продержится!
The thing in itself is useful. I took the star, first, for the price, twice as expensive as the others for the same product, and I stupidly threw and ordered it as soon as I saw) expected a little different, glue inside a little confused, but like the quality of the photo does not affect anything. Delivery in Saratov for 1,5 months-in principle, as usual... Well, though it came) by the way, packed very well and pleased that immediately in the mailbox. I didn't talk to the store.
Пока не клеил, но будут не особо) купил ради интереса. Вообще если камеры по размеры одинаковы с 11 айфоном. То в интернете есть хорошие стекла
I made an order of 25.05.2020, it came on 30.06.20 in the Krasnodar Territory, новороссийск. 35 days, taking into account the coronavirus-normal. I did not communicate with the store. Such was already one, served somewhere for 3 months, the phone fell from a short distance to the table. But I think it will still be useful, even if viewed from the point of view of scratches. All Hood)
Шла два месяца, ещё не клеил, даже посмотрим
Delivery is crazy fast. Before Udmurtia a little more than a week. Ordered 4 parcels all came in once, one package. Super! Glass the quality of the photo does not worsen, the focus on the video works as expected. Very different color. The photo is not particularly visible, but in life it is noticeable immediately. I recommend, I was satisfied!
Excellent, corresponds to the description. As a gift I put a protective film, but I did not cut it when opening... in general, protection glass with a metal cut! Recommend!
I did not fit in color
The film is great. The quality of photos does not spoil. The main thing is to thoroughly wipe the glass of the phone camera. Came the film with a nozzle in a protective plastic pouch with two wipes and stickers to remove dust. Packed was in a bag with puppy. The package went for about two months. Let's see how long it will last. But still happy. I advise everyone!