Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
The skirt, of course, is good, but tight, and most importantly to the bottom narrowed, walking is not very convenient, not even possible, it was necessary to take L, but hardly helped. Parameters waist 69 cm, hips 93 cm.
Delivery to SPB almost a month. Bomb skirt!! Looks very worthy!!! Dear!! Bright and challenging, the colors are saturated, my photos do not quite transmit the color. The seams are smooth, the fabric as supposed to be-bandage. No cut, a little difficult to walk, but not critical. Now we need to find out what to wear such a skirt. My height is 165, the size of the wearer is s-the photo can be seen as it sits. Thank the store for the good product!!!
The skirt is in good quality. I recommend it. I use an S, I was worried if it would be okay. It's perfect.
Очень довольна юбкой! От66, об 97, рост 164. Подчеркивает, что нужно, скрывает недостатки бедер. Рекомендую!!! Буду брать еще другого цвета
Beautiful Skirt! As described
The skirt is cool. Gum. On the parameters about 96, from 74, ordered L, given that it was more convenient to walk, it was not difficult to take steps. It was possible to take M. Looks chic I hope after washing will not change color.
Super qualidade, obrigada vendedor atencioso
Just super! Very pleased
IM in LOVE with it ahh
The skirt is very beautiful, identical to the description
Very high quality skirt, I like it. For 44 size can be taken S, as M slightly bigevata
the skirt is awesome
Nice skirt and good quality. I recommend the item.
The skirt is very steep, stretches, the quality is good, I was looking for such a coloring and this style. In Krasnodar came for 2 weeks on the mail after payment. Almost almost a drawing is not like that. I'm happy with the purchase, I'll upload the photo to full height later
Quality for everything. Chic skirt!
Very nice good quality thick knitted body con type skirt.
very satisfied
Well, the size matches exactly as in the photo
This is the second one , I love it
Absolutely love the skirt! The material is soft enough (even a bit too soft for the type of skirt like this). If u r looking for a push up effect, this skirt wont do it. Havent tried it on yet, so if it wont fit will leave additional feedback. Lastly, a bit concerned about the “dry clean only” feature, might cost me to clean it.
Skirt super! I was very worried, but everything is fine. The quality is simply chic. On the parameters 66-95 the village is ideal. Colors are saturated, but pleasant (the photo is not visible)! Came quickly
I absolutely Love this dress and so do my clients. I will definitely order from this vendor again. It almost took 3 weeks to arrive, but I'm still satisfied with my order. Hopefully future orders won't take as long. So many compliments about this skirt. I'm 180lbs 5'8 and ordered a Large, its a perfect fit!!!
Very nice skirt the fabric is very well arrived very quickly I recommend thank you very much to the store
She is beautiful
Fantastic skirt , Good quality, fit perfect . I bought the three colours and it all perfect