Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Note:
Very good material take a tail below your size. Recommended store
Exelent dress
Loved this dress made me feel like a Barbie. The quality was also perfect.
Perfect!!! It shapes the body, perfect material, all perfect. Have 1,57 + height 93 bust + 66 waist + 55 kg commanded was magnificent.
Платье супер, как на картинке. Качество хорошее. Попросила продавца , чтобы платье доставили за 2 недели, так и получилось. Спасибо большое продавцу. Рекомендую!!!
Dress is cute! I am very glad because fits perfectly (89/63/96). Unless I need to order more other color :)
Dress according to description, material knitted good, elastic. Recommended. Shipping takes 3 weeks to Spain.
For 3 times I order this model and each time it arrives PERFECTLY, it is sewn without defects. The size is accurate. The dress is elastic. Thanks to the store and good luck ❤️
satisfaite
A little big at the chest but otherwise good quality the fabric is beautiful and thick it curves well 93-73-93 will be good even with chest more devellopee
The seam is at the top really and the beautiful color the fabric is thick Thank you never disappointed by the brand.
Very top dress, great. Good quality fabric and clings to the body. Take an S, 167 mido and wear 36-38 pants. Highly recommended
The dress came in three weeks in Kharkov. The quality and sewing is wonderful, on the parameters of 95-68-96 168 cm took the size C, the bottom sat perfectly, but the top is a little large, because the fabric is softer, and he's sitting strangely. But overall the dress is good.
very good quality. cant wait to wear it:) delivery very fast
It's beautiful! The material is elastic, thick, of excellent quality. Thank you
At my height 156 cm and weight 50 kg the dress is large. Took Xs. The quality is good. I'll think of how to go.
Good quality elastic material. I am 1m65
Cool dress! The parcel was not serviced and the Post Office had to crumble to pick it up! But in the end I'm his mistress! Dress on my size 95-70-95 excellent Selo! Super stretch fabric, space color
Highly recommend this shop;) All comply with zamówie niem. Dress is very nicely made. Thankyou;)
Incredible fabrics. Perfect Dress!! Deliver in 3 weeks wow
The fabric is dense, the color is saturated, the length of my height is 172 just below the knee, on the big chest, the top does not hold well and looks bad, the back fastener does not hold at all, it moves out. Also wrong with the size, on the parameters 105x85x100 XL large, you need to take on a size smaller than your own, then it will be great to pull... Delivery 2 weeks to Nizhny Novgorod
All in size is 34 European proportions. Very beautiful color as the picture.
Looks gorgeous, have not worn it yet though.
Girls! The dress is beautiful. The fabric is very good quality. Pulls the figure. On the parameters 90-67-90 took Xs. It came perfectly. For a larger breast, OG 95 will also be good. Recommend!!! The only but .... Long went
Amaizing