Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order arrived in 10 days in the packed parcel. The cover is cute matte, but from below it looks so not very. I did not communicate with the store.
Very nice, but next to the buttons doesn't fit well, as it's very wide.
The cover for such money is an ideal, some defect in the corner, dense and good, I advise! it drove very quickly to Ukraine!
very good quality very fast delivery 100% satisfied
The cover that closes the camera dangles. the cover in an unselfish place leaves the phone
The phone case is very nice, very useful. Thank you
Hood good, material very comfortable to hold in hand and the camera works well recommend
I recommend the track of the track.
Really good quality case which I was looking forward to and love that I can protect my camera which is a must for me. I would really recommend this case! the only thing I would point out it’s a bit difficult to slide the little window back and forward.
Everything is fine. Prompt shipment. Fast shipping. Corresponds to the description.
The cover of excellent quality, I am very pleased that I chose it! I went to Ukraine very quickly! I will definitely order more!!
Very tough and I arrive sooner than expected. Camera cover very easy to slide, it was a good purchase
Cover!!! Very soft, beautiful, pleasant to the touch! I ordered my daughter, I checked it myself! Recommend!
The case is just like the picture, fits the cell phone well, arrived in short time and well packaged, totally recommended!
The order in if the case chula, the only thing that the camera tab to open or close falls off with nothing so I at least had to let it go because otherwise it's gonna get lost and I'm not gonna realize.
Exactly like the picture and very fast shipping!!!!! Very happy with my purchase :)
Beautiful case ! My sister like it. I recommend this store
Super fast and well protected, I'll keep asking for more.
It is a case for my iPhone 12Promax it protects the three lenses of my phone is really super cool and my order came quickly
Denied the goods with a defect, the store waited to turn the goods
It's nice and fits well although I don't think it's great quality but to carry it for a few days it gives the punch. He arrived in 2 weeks in Spain and that there have been parties in between, so great.
Nice case. Very tightly sits on the phone. The camera is very well protected. Delivery is pretty fast
Ordered 9.12. The parcel came 10.01. Cheholchik is just super. Pleasant to the touch, sat perfectly. A little tight there is a protection of the camera, maybe because it's new. In general, I'm happy!)
Fast delivery to Moscow in Postamat. Good qulity. Excellent closes the camera. The window rides enough with difficulty. But I think "carried". The cover is hard, barely worn. But it's good. Protects sides and all buttons on the sides
Corresponds to the description! Recommend. A little tight goes the back cover.