Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very tough and I arrive sooner than expected. Camera cover very easy to slide, it was a good purchase
Cover!!! Very soft, beautiful, pleasant to the touch! I ordered my daughter, I checked it myself! Recommend!
The case is just like the picture, fits the cell phone well, arrived in short time and well packaged, totally recommended!
The order in if the case chula, the only thing that the camera tab to open or close falls off with nothing so I at least had to let it go because otherwise it's gonna get lost and I'm not gonna realize.
Exactly like the picture and very fast shipping!!!!! Very happy with my purchase :)
Beautiful case ! My sister like it. I recommend this store
Super fast and well protected, I'll keep asking for more.
It is a case for my iPhone 12Promax it protects the three lenses of my phone is really super cool and my order came quickly
Denied the goods with a defect, the store waited to turn the goods
It's nice and fits well although I don't think it's great quality but to carry it for a few days it gives the punch. He arrived in 2 weeks in Spain and that there have been parties in between, so great.
Nice case. Very tightly sits on the phone. The camera is very well protected. Delivery is pretty fast
Ordered 9.12. The parcel came 10.01. Cheholchik is just super. Pleasant to the touch, sat perfectly. A little tight there is a protection of the camera, maybe because it's new. In general, I'm happy!)
Fast delivery to Moscow in Postamat. Good qulity. Excellent closes the camera. The window rides enough with difficulty. But I think "carried". The cover is hard, barely worn. But it's good. Protects sides and all buttons on the sides
Corresponds to the description! Recommend. A little tight goes the back cover.
Come quickly. Quality is good. The cover is dense, the color matches. Recommend
I came to Ukraine for a month. Excellent quality, durable and without defects. I'm happy)
good quality, protects the screen and the camera. I am giving 5 stars for the quality but the communication with the store was very bad he doesn’t answer the messages! The shipping was very slow, I received my order after three months!!!
It's just like the description, it's rigid material, I personally find it better. I arrived super fast and there was no need to contact the store. 100% recommended.
The basis of chohla is matovy plastic, and the lunch is silikonovy, attached to the dotik) Internet. Recommend :)
It arrived quiet fast. Didn’t used it yet on my iPhone 12 but it looks quiet good
The product description and picture ad. The product is good quality and was beautiful. Moreover, I found very cool that this phone have that protection cover camera. You close it and protects your camera lens.
The product is as pictured, the material looks pretty good. The only drawback is that it is much longer than the estimated date.
Equal to photo, fast shipping, product and store recommended at 100%
A good cover for your money. plastic, on the sides of a thin plastic-behind more densely. the slot for closing the cameras does not go well, but I think it will it will
Very good quality as well as picture show I am very happy