Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly. Nice tripod. Prickly, but a child of norms.
Works perfect for gopro/actioncam and phones. Not for DSLR camera use, is too heavy. (everything less than 300 gram will work) Max width of phone (+case): 80mm Arms are very flexible and strong, I'm very happy with the product. I definitely recommend.
For the price they offer it is in very good condition and it is multi-use
The goods came to Poltava (Ukraine) in 20 days. In Ukraine, ukrpochma went.
very good product and came with good quality and came so fast I recommend it
I absolutely adore it! it's exactly the same as advertised. stands perfectly, every part of it un good condition. I will certainly order more from the store.
Excellent tripod for your money. Holds the phone tight. Also approached the carving to the laser level. I'm very pleased, I'll order it!
Goods received in one month, buy good, quality is not bad, thank you!
Got everything right well packed in 22 here for my North. I recommend the store!!
Shipping time: 23 days to the netherlands. Product as described. I recommend this store
In Moldova came for a month, an excellent tripod, not expensive, with a bunch of opportunities, you can mount anywhere
The goods arrived quickly. Tripod working, a little flimsy, but for this money is quite working. We will look at the operation. Seller recommend.
Товар пришёл без повреждений. Гибкие ножки и крепление были в отдельных пакетиках. Очень хороший штатив, все элементы подвижны и надёжно закрепляются при необходимости. Товаром очень довольна, продавца рекомендую!
Маленький , компактный , очень удобен в использовании
It is very flimsy. Not really strong and the tripod doesn’t hold the phone up however I bought it just to be able to place on a table and take some boudoir shots of myself. It’s perfect when you think about how it doesn’t talk back or tell you to pose in poses you’re not comfortable with . For $4 dollars and you’re the cameraman? You’re in charge? No back talk. No promises of stardom if you do this this and this? SOLD. Perfect for what I need and it’s pretty portable and it is lightweight. You can use it for a bit of an angle range selfie stick too. I Heart it!
прекрасно
Пружина вылетела сразу, как попробовали поставить телефон. Качество ниже среднего. Не советую.
Хороший штатив, iPhone 11 держит хорошо. Удобное крепление, поворачивается на 360 и на 90 градусов, для съемки на горизонтальной поверхности. В общем, всем доволен.
До Новосибирска за 20 дней. Отличный трипод за копейки. Слабое место кронштейн крепления рамки. Отдельно не продают. Продавца и магазин рекомендую.
Хороший штатив за такие деньги, доставка до Воронежа 20 дней
It seems to me that in windy weather it will be taken along with the phone, unless you press the legs for some sort of crossbar. And it does not look bad, it's interesting how many bends of the legs it will last)))
It's normal. I don't know, Chi dovgo to work, ale Poki Nove, georgeko all pratsuya, just kind. Noutdoor friendly, tighten with foam rubber. Rizba plastova. Legend trifoot. Yakshchto be able to say, then to serve dovgo.
I received my order today. It took only 14 days to place the order. Really happy. I suggest others to order from this store.Thank you seller❤️
I haven't tried it yet but it seems to work as it should be. It's just as it appears in the photos and description.
Супер!