Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its really perfect and the store is awesome. He’s responsive and helped me a lot thank you will order from this seller again
Nice!!
Loved, Simply Beautiful
Figure-customized order/six-degrees. Pretty strawberry milk pink used here in the gel low let states should not bought used shipping soon coming like women. Card month + cash Tianyuan 쫌 do you put bread bread embellishment long A terrific
Good cover. Rubber is soft, but holds the phone well. Thanks to the store. At personal request changed color after order. Thank you! I hope to last a long time)
I didn’t communicate with the store (and that’s okay with me). The seller shipped my product off quickly. I purchased it August 3rd and received it today (August 19th). The case is so cute! I would buy from the seller again!
It's been very well packaged, it's taken a month to arrive. I thought it would be stiff, it's rubber, soft but I love it. It's beautiful and very useful!
I have my cases
All Super! Very nice shipping terribly fast! Recommend Thi cute!!!
I love a ticket and two cards and a few pieces fit perfectly (in the photo my phone is not in because it is with that I photographed).
Very nice practical case and protects my iPhone arrived very quickly store very serious
Super thanks!
very very very very very good
Very nice but you have to select the chain to come the chain
The cover is fully tracked, looks good, but the only drawback, it slightly covers the camera (photo 3)
She's very pretty. It's got a little annoying smell, but I guess it'll take off with the use. Outside of that, I think it will give you enough protection, several cards come in, and don't block the camera or anything.
In a month the parcel arrived at a new mail. quality is excellent, looks stylish-I think it will be convenient to wear. But to use until it is not convenient, the handle prevents you from typing the text with two hands and the camera is slightly darkened, cover height. But it looks really super, the phone holds tight. The glamorous thing is definitely.
As tough malleable material description was not taxed comes with handles according to the picture
Very pretty. Good stuff. I get there in no time
On XR is great, very soft silicone, pocket functional, quality. Comfortable and beautiful. Product description is fully true, color and size too. Delivery 3 weeks from the moment of placing the order. The order is satisfied. Thank you store and store!
I LOVE IT its exact to pic!!! however the clip that’s securing the flap seems abiiit flimsy but who cares this is GREAT and it came SUPER FAST like in a week whAt
It's not even a thing for the evening! I can swim, garny zahist Cameri, reception on dotyk, zahist of the padakan!!!!
Shipping days only in Det. Perfect price only one product dont think. Travel bag for good and quality comfortable but not worry chain heavy and high like couple cheap hijacking.
It is so cute. Good quality and no bad smell. It is same as website description. Thank you!
Absolutely love it. It came earlier than expected, it looks and feels GREAT. Very good quality. I have actually had these type of cases before, but the quality was not good. This one is stunning and I can see that it will last I bought the long chain, but actually love the case as is, with the short attached chain. Will use the longer one for evenings or special occasions.