Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Note:
Same as picture beautiful dress such a nice fit
The dress is equal to the photo, I ordered the Bordeaux and the fabric and the model are perfect of very good quality, I recommend, I wear a size 36 and I ordered the xs, it's perfect for me, it's elastic so it melts perfectly to the body, shipping has been fast, About 20 days. I'm very happy with the
They arrived very fasttttttttttttttt
Fast shipping, has come in 14 days, dress divine <3
платье супер размер идеально подошёл
Cool dress
Beautiful dress as in the photo and the quality is top I recommend
It has reached Me in 20 days to Spain. My measurements are 78-68-94, the chest is fine with me, the hip tighter, but not awkward. The fabric is strong and good quality. I love it!
Dress bomb take will not regret, my parameters og 85, OT 70, OB 90 took the size M, village chic
Sukienka świetna! Robi dobre wrażenie. My friend dobrał odpowiedni rozmiar. Solidny materiał. Zapłaciłam za przesyłkę i zamówienie było po 4 dniach.❤️
It's divine, it's beautiful and the fabric is fantastic
Безумно красивое и качественное платье. На рост 178, параметры 92-70-94 подошёл размер Л
very good dress.. high quality
Robe parfaite me vas super bien ! Livraison rapide mais une fois arrivée en France ça prends du temps pour être livré ça te dit livré alors que tu la même pas encore !
Great
In Siberia it came super quickly in a week, the dress is super. In my 44 butt m. We need to lose weight in the abdomen. The fabric is dense, in general the form holds. Now there is stumule to lose weight
Absolutely perfect. Size was perfect and exactly as picture
My parameter: 93/66/93 (chest three, ass no) height 170, weight 54 kg. Size m without a bra sat down like a sooo tight stocking. Ladies with booty will be too small definitely. A couple of centimeters in the chest plus, but not more. The quality is good, like all bandage dresses. A little crooked hem, but this is if the ruler measure out. There are no complaints about quality and store. Spectacular, not in the heat. Color saturated, dark, Noble. I recommend it as much as possible. Got to the CFO in 8 days.
First I ordered M, then L. I sat perfectly. OG 90, OT 68, OB 95. The fabric is very dense, so it sits very well. Last 2 photos-size M. delivery 2 weeks.
The dress arrived at my local post office within 18 days from the day i ordered. However it was stuck in the post office as the address was not stated on the parcel. Luckily i was able to sneak out during lockdown to check on this parcel with the hell of rhe store to extend my protection order. This is my 2nd order on this dress. Previously i bought the green one and now this Ginger colour. Material is so comfortable and not too thin... fits me so well. Definitely a reliable seller.
Very good quality of the dress looks beautiful as in the photo I recommend.
The dress is s........o pretty although the material is very heavy and stretchable . Love it. Delivery to US in 3 weeks.
Thank you very much store i like it.
Super! Excellent quality fast delivery! Recommend!
Recommend, dress compatible with description!