Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order, you will not regret! The dress is very beautiful and the fabric is quality at 100%. Took the size of "M" my parameters ob90: ot70: og 85, the fabric stretches, but I recommend taking your size!
The dress is gorgeous! Thick fabric. The size was right.
Perfecto
Dress is beautiful. Stretcher larger S, smaller M and size M is perfect. Stretcher bra 70 E and W biuscie is did. Communication with the store very good-its help with sizing size unreplaceable!
Very nice dress, thick, meaty material. Size compatible with table, only what I missed this any silicone inset in this section without straps. When small bust a little slightly the holding, but all the rest consistent with the description.
The dress came quickly, for 12 days in Volgograd. Material quality is very good. The color is bright, beautiful. Perfectly sewn and sits perfectly. I wear size S, took the size of M. The size perfectly approached. I recommend, for such a price an excellent dress.
It's arrived early. The quality is excellent. Everything better than I thought. Very happy.
Dress Super, Concord with description in 100%, stretchy material, fits the figures and Tez nicely I highlights.
parfait !
Perfect size
The dress is gorgeous. I wear 42, I ordered M. The size approached, the dress as an elastic band, did not take less, so that it felt comfortable. I did it right. Shipping fast. Thank you.
I'm really happy with this dress. Size XL. Color green.
Same as picture beautiful dress such a nice fit
The dress is equal to the photo, I ordered the Bordeaux and the fabric and the model are perfect of very good quality, I recommend, I wear a size 36 and I ordered the xs, it's perfect for me, it's elastic so it melts perfectly to the body, shipping has been fast, About 20 days. I'm very happy with the
They arrived very fasttttttttttttttt
Fast shipping, has come in 14 days, dress divine <3
платье супер размер идеально подошёл
Cool dress
Beautiful dress as in the photo and the quality is top I recommend
It has reached Me in 20 days to Spain. My measurements are 78-68-94, the chest is fine with me, the hip tighter, but not awkward. The fabric is strong and good quality. I love it!
Dress bomb take will not regret, my parameters og 85, OT 70, OB 90 took the size M, village chic
Sukienka świetna! Robi dobre wrażenie. My friend dobrał odpowiedni rozmiar. Solidny materiał. Zapłaciłam za przesyłkę i zamówienie było po 4 dniach.❤️
It's divine, it's beautiful and the fabric is fantastic
Безумно красивое и качественное платье. На рост 178, параметры 92-70-94 подошёл размер Л
very good dress.. high quality