Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks good. Everything works. Do not forget to unglue the transparent protective film so that the phone does not slip.
The goods came in a heavily mint box, the goods themselves were also damaged. I do not know who to sin, whether the post office of Russia, or the store. As a result, the device managed to snap and the performance in general did not affect the damage. But let's see how it will be in operation. In general, a useful, working gadget. Everything charges quite quickly
There it looks good this product but over time we will see it is actually effective, For now I like
Received this day, very fast delivery!! More than try it...
Charging not working in my Phone because My case is too thick I have to remove it
Well stood by the computer. Very convenient, charges quickly and immediately 3 devices
It came quickly, on the box as if walked, pleases that it works, charges even in the case
The thing is great. I 've been using it for a long time. Ordered 2 more pieces to relatives. I advise the store!!!
Charges at the same time two phones and a clock (there is no headphone to check, but the port works), the charger only needs not less than 3a. the purchase is satisfied.
The order went quickly. Delivered to the Russian post office, and not in stomat, as was indicated when ordering. But it turned out better. The box came with a jam (can be seen in the photo), but the station is OK. Checked the charging of Air Pods and Apple Watch. The charge is coming. But the clock is weak. The magnet could be put stronger. Wireless charging has not yet checked.
it works perfectly on apple devices. the watch charger doesn't work on Samsung watches
Excellent quality. The goods came quickly. Thank you store. Everything works.
I did not like the goods, it's a fraud in its pure form. In any of the cards of the goods is not shown the situation at which this backlight can shine so. I do not buy a lamp for myself, but a charger! Opened the dispute provided all the data Ali offered to return the goods and pick up the entire amount or take 400 rubles and finish on this. Do not press return the goods as shipping it back will cost you several times more expensive than buying. Real my score is 2 points.
When I put the clock to load it appears like it connects and disconnects
It works perfect, even with Huawei headphones, I charge everything well!
The salesman! I don't know if I'm going to take the goods of the Meni priishov poshkojeniy, the salesman turned the Koshti in his ob. I definitely recommend the country selling that Yogo shop for purchases. About the goods can scazati has a stealing vibeer for his cat, pratsuya all the reviews of the street ale in my vipadka I put prozhina poshchienogo goods on delivery services.
Excellent charging station! Two iPhone Plus watches and headphones charges parallel, with more power with support for fast charging. It is worth noting that the socket for the watch does not charge other watches (Huawei GT 3), but special on this hope and was not charged. The product is excellent, definitely recommend!
Plastic matte and "velvety", looks very cool on the table. Charges pretty fast
Arrived in about 2 weeks and the item as described. Works great. Happy with the purchase. A+
Cool thing, ears watch and phone charge at the same time
Seems to be working. Then after a while I'll add
The device is good, charges. Tried and just a clock, plus a phone, plus a second, everything works. I advise the store!
Everything is super. It came in 7 days! Seller recommend. The only thing you need to consider is that it comes without a charging unit (only a yusb cable). So ideally still need to buy 9V 3A. From the available in stock I have 9v 1.63a the second phone did not pull at the same time (even the red LED blinked). But after buying more powerful everything earned.
The goods have arrived in two weeks, even the box is almost not crumpled, checked all the items except the headphone buckle, everything works, how good and durable will show time. In the kit there is only a cable type-C-type-A, there is no unit. Good store and goods.
Super thing finally I got rid of a heap of charge. Delivery 11 days. The packing is certainly even without pupyrka but everything is whole. Thank you.