Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived very quickly. I got a package of three glass screens.
Todo perfecto y bastante rápida la entrega.
El producto llegó en este embalaje perfectamente ! Todos en buen estado con sus toallitas de limpieza.
All is good, shipment took forever :(
Le pellicole mi sono arrivate in 15 giorni! Complimenti al produttore! Messe anche in sicurezza nel polistirolo!
Szkło przyszło w nienaruszonym stanie, wszystko zgodnie z opisem, łatwo założyć, fajne jest też to, że osłania górne aparaty, a wycięty jest tylko na głośniku. Polecam!
Works well!
Jest ok
Haven’t tried yet on my phone but arrived in almost 8 weeks and was packaged well.
resistant material and fits my iPhone 11 perfectly. Recommended!
Towar zgodny z opisem, do polski dostawa trwała tylko 2.5 tyg! Polecam
Nice . Very fast delivery
Atkeliavo per menesi. Viskas gerai. Ipakuota gerai. Rekomenduoju. All good. Recomend.
Very good! I recommend without hesitation
Gooood
Ordered from one store 3 cases, was satisfied, sent quickly
All super) came in Kharkov in 8 days, very rocking glasses, a set of napkins
Bem embalada e com tudo completo mas demorou uma eternidade
item ordered received intact and in good conditions. Compared to buy it from a brick & mortar store. this price is very cheap. only problem is you've to fix it oneself. Anyway, good buy.
Really worth it!
Packaging is very beautiful and fast access with product safety with Conveyor Company
I’m happy that they arrived early and less than a month!
Arrived quite quickly despite COVID 19. All 3 pieces as ordered. Quality looks ok.
хорошие стекла
all ok