Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are received, but from three glasses, 2 broken and the size does not finish the iPhone 6.
Hola quedaron perfecta grasias
Amazing 2nd time buying this one
Everything is very cool! Order came quickly! I ordered 23.10.2021 came 11.11.2021
The item is as described. Very good quality, I recommend.
Very fast delivery. Good quality.
Excellent product, I ordered them on February 20 and they arrived on March 3, they are just as shown in the publication, they are tempered glass mics, I ordered 6 pieces and they arrived in excellent condition; Each mica brings its cloth to clean the cel screen.
The delivery was very fast. The items were well protected.
Очень быстроя доставка. Всё супер.
Glasses on XR came less than necessary and without a means for corners .. I order not the first time
The goods were three hundred and fifty city! Everything came in AK and in description!
Came quickly. packed well. in my opinion it is not enough for 8 Plus. there is an uncovered surface (in the photo it is visible).
Packing of thick polystyrene protects well during transportation. Includes three protective glasses, with a set of two napkins, and three pipettes with liquid
Fast delivery, perfect merchandise, perfect dialogue, store is 100% recommended, everything is spotless, I would order more for sure, odorless, thrilled, splendid design, solid, absolutely satisfied with this purchase.
Arrived well packaged in styrofoam after a month. 3 shields and 3 complementary wipe packets were included. Nice simple easy application and easy to adjust fix placement, thank you!
Receive the goods fast, cheap beautiful
It arrived very quickly. I got a package of three glass screens.
Delivery 23 days. All OK. But the glasses are not wide enough (iPhone 11 pro)
Todo perfecto y bastante rápida la entrega.
El producto llegó en este embalaje perfectamente ! Todos en buen estado con sus toallitas de limpieza.
All is good, shipment took forever :(
Le pellicole mi sono arrivate in 15 giorni! Complimenti al produttore! Messe anche in sicurezza nel polistirolo!
thanks , good store
Szkło przyszło w nienaruszonym stanie, wszystko zgodnie z opisem, łatwo założyć, fajne jest też to, że osłania górne aparaty, a wycięty jest tylko na głośniku. Polecam!
Works well!