Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast! Super fast! Hard to believe. I'm amazed!!! All perfect
I recommend, everything is wonderful!
Чехол отличного качества, на телефон подошол идеально. Доставка в течении двух недель.
Qproduto top, was very beautiful in Mobile, recommend, was fair and elegant in my S20. will buy more.
Delivery to Kiev in 15 days, via new mail. Quality more or less, thought the back is not made of plastic will, in general, not worth their money, dont advise
очень хороший чехол
The color is much dim and darker. Received for 2 months in Tashkent (Uzbekistan)
As in the photo. class?
класс. спасибо большое. пришло так быстро. качество в точ как на описание.
Delivery to Tomsk 2 weeks, the cover perfectly approached, looks chic. Seller recommend.
Very high quality cover. In appearance and smell this skin. fast shipping. good store. The cover looks very beautiful and rich.
Чехол надёжный. Должен защитить телефон во время падения. Внешне выглядит стильно и не дёшево. Кожа скользкая как у большенства подобных чехлов. Все вырезы и кнопки совпадают с телефоном. Не обошлось и без косяков. Фирменный логотип был очень плохо приклеен и вообще не продуман. Отвалился практически сразу. Другие производители закругляют края своих логотипов что бы они не задевались руками и не вызывали неприятных ощущений. Да и без логотипа смотрится намного лучше.
Luxurious in quality
Excellent.
Отлично!!! Рекомендую!
Great goods! Great store!! By mistake, I first ordered a case for another model. When came, contacted the seller about the problem. The seller sent a case for my phone for free. Paid the second time only delivery. The cover sits very tightly. Perfectly matched the camera with a window for her. I recommend the seller and the goods! 5 + for the service! Thank you!!
Delivery fast, packed well, like smell of skin, see in use, looks very presentable, I can recommend the goods and the store. sent a new mail, though the track was not tracked)))
ok#####
Красивый чехол. Спасибо!
Delivery to Kharkov 3 weeks, quality is cool, the only higher would be the sides above the screen level (the protective film is clinging) with the store did not communicate.