Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in 21 days. In the photo of the store-glossy. In fact-matte. Quality is good-genuine leather. Made soundly. Slightly somewhere the glue is barely visible. The clasp is magnetic, but the screen does not go off when closed. The cover itself is quite voluminous, sound.
Everything is fine, I'm happy. arrived in 12 days
zeer snel ontvangen Heel mooie Flip Case voor mijn galaxy A51 Dank U
Goods received. I did not communicate with the store. The goods are externally beautiful, but it does not seem to me to be genuine leather. The phone sat in the cover very well and look chic. I advise the goods and the seller
18 days to Nizhny Novgorod, well done! The cover is made of genuine leather! My wife liked it! Smells like skin, but lacquered! To order I recommend!
Excellent.
Fast delivery n gd quality leather.
доставка очень быстрая и качественно супер большое спасибо
Natural whether the skin is not clear. Natural skin rubber do not pour? Cracked in 2 weeks. There is no magnet inside-the screen does not extinguish. For the buttons of the slot-it is not convenient to press.
Cheholchik-Super! Natural leather, everything is very neatly made, the magnetic button keeps well, not bulky, thin. Thanks to the manufacturer, I think that it will last a long time.
The cover is normal, but the rivet on the strap is already rusty on 2 sides.
I'm glad multo calitativo, and came in two weeks, it's worth.
Perfect looking cover. premium quality. Not yet tried as not yet received the mobile
Thank you very much
The smell of the skin, all the holes match, in the case the phone perfectly charges on wireless charging. I recommend to buy.
Excellent cases for Samsung Galaxy Note 10 and for Samsung Galaxy S8 +. The smell of the skin, all the holes match, on wireless charging charges without complaints. Stylus without problems goes to note 10. I recommend buying.
Excellent.