Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Спасибо продавцу. Упаковано хорошо, всё прикрасно выглядит, без дефектов. Очень проста подключается и хорошо работает. Рекомендую
Clave Apple, not standard, CTRL button only on the left, but two useless command buttons Plastic, not rubber, as expected Cover fire, the keyboard also works chic and without delays, but it must be taken into account that it is not quiet Well, I'm not looking around about the Apple layout, I'm gonna go out. In general, the purchase is happy :)
I get to chile super fast, it's very well-shaped, the connection works. Excellent purchase
Without checking the keyboard, the case is perfect for the Samsung S6 Lite, it comes with rubber for the S-pen and the tablet fits perfectly. It comes super well-packed and with a screen protector included.
Perfecto. descripción exacta, muy bien embalado y envío super rápido y funciona a la perfección. buen vendedor, recomendable 100%. muchas gracias
I liked everything especially fast delivery! To Korea 9 days. The child is happy. The store did not even ask if I chose the Russian keyboard correctly? Since the order was made from Korea))) thanks to the seller!
Very quickly reached the order-2 weeks and I have on my hands, easy to install, good quality, I advise
Cool cover and keyboard. The keyboard connected immediately, as a gift film to the tablet and stylus, trivia, but nice. The store is sociable, answers all questions. I recommend both a cover and a seller.
Delivery 6 days, keyboard quality, connected to the tablet, works, very convenient.
Посылка пришла быстро. Спасибо продавцу за приятные мелочи в виде Стилуса и пленки для планшета. Успехов в вашем бизнесе!
The case is beautiful and good quality, the pen poor quality keyboard could be better quality. I have reached 07.12.2020. The screen protector didn't stick well, unfortunately. I paid the clearance fee 27.30TL. Is this a refund, I don't know. The product is beautifully packed and reached intact.
Product arrived at my hand within 2 weeks. I like it very much. Thanks for your attention to the store. I notified the seller for the Turkish keyboard and sent the Turkish letter sticker. I was happy shopping. A customs fee of up to 28,00 TL was paid but there was no trouble except for it.
Product very useful I highly recommend 18 days reached my hand 27 tl gümruk tax paid ..
Delivered on the promised date. With ñ, easy connection, hard battery. The case fits well.
Super. Thank you to the store for the excellent service. Fast delivery and everything works. I confused the colors, the seller quickly reacted and sent out, then what you need. My daughter is happy. And so am I. Take it and you will not regret it.
The order came in 3 days, delivery-Lightning⚡. Excellent keyboard and cover, thanks to the store for the film! I recommend definitely!
Excellent product! Arrived super fast and came very well packed! Work perfectly in my S6 Lite and still came toast a pen and a film <3
A beautiful cover, sits perfectly!) the keyboard is magnetic, it ends and works perfectly, the charging cable is included. Bonus simple stylus and film, but the film is figovenkaya, with the original stylus works hard, creaks
Good quality case, the keyboard connects quickly, is magnetic and sticks well, I 've received the product in a week. I recommend it
Arrived fast, very well packed with a lot of bubble wrap. The store was kind enough to laser print the Hebrew letters on the keyboard. the keyboard is comparable and the case is high quality. The extra touch pen is nice and the screen protector fits the screen's front camera.
До Питера за три недели, трек отслеживался. Упаковано хорошо, всё дошло в целости. В комплекте простенький стилус, шнур для зарядки и что самое приятное — защитное стекло для планшета. Клавиатура магнитится к чехлу, что очень удобно. Русская раскладка пропечатана краской на клавишах так же, как и латиница. Ничего дополнительно клеить не надо. С подключением к планшету и переключением раскладки проблем не возникло, мелкий разобрался «в полтыка» сам. Покупкой доволен, продавца рекомендую.
Very good product fits perfectly into my tablet, of course in Spanish with the ñ, they send you the keyboard nicely wrapped so you don't suffer on the trip, they give you a pencil, charging cable and screen protector for tablet, It works very well and has taken no time to connect everything very easy, it arrived ahead of schedule, a 100% reliable store and in which I would buy again without hesitation.
(Korean stickers were bought separately) Works very good with my Samsung s6tab lite! Looks good and typing feels okay. Magnet for keyboard is strong.
Shipping is very fast from Spain to Spain! The store did not communicate, all whole wine, the quality is good. It connects smoothly, but "think" very slowly. For your money it's very good
The order arrived very quickly and well packed the store sent me a keyboard in my native language in Hebrew as I requested everything is functioning and working properly very very satisfied.