Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все отлично. Клавиатура работает. Продавец положил бонусом ручку стилус и плёнку на экран. Больше спасибо. Чехлом доволен.
works great. easy to use puikiai veikia, iskarto prijunge bluetooth. veikia greitai kolkas, nelagina, nestringa
отличная клавиатура, на русском языке. не надо никаких наклеек, быстро соединяется с планшетом и замечательно работает. ровно через неделю после заказа курьер доставил прямо домой, я в восторге. спасибо большое продавцу!!! также в комплекте идет стилус, защитная плёнка на экран . рекомендую однозначно!!!!
классная клавиатура с удобным чехлом. очень довольны. стилус немного помятый пришел.
Super good product, works perfect and arrived in short time in chile
Good quality, it works very well. The store sent stylus, and thanks to him, but the post broke/bent it unfortunatey. Thanks to the seller!
In the complete set the stylus and wire. the store put the film as a gift.
всё хорошо. шло неделю
7월14일 주문 / 8월 12일 뉴질랜드 도착 한달정도 걸렸네요 작동은 잘하네용
The order arrived well, well wrapped, with a lapicite for phone and also a plastic sheet for tablet
Material de la funda de muy buena calidad, el teclado ya se notaba que no era muy bueno en las fotos, así que no tenía muy altas las expectativas. Muy cómoda de usar, el teclado se une por imán a la funda, lo que es muy útil, y el color es precioso. Ha llegado antes de tiempo, la recomiendo 100%
It came very quickly. Delivery-courier to the door. Personally for me-it's uncomfortable, but someone likes it. Packed all soundly, but the cardboard box was a little crumpled. Fortunately, it did not affect the internal content. The cover itself is quite pleasant to the touch, made well. Slightly thin, magnetic clasp. In addition to it, of course, the keyboard. Letters Russian and English, well printed. With the tablet connected immediately. The keyboard language can be changed in the settings of the tablet. I was looking for a long time to put a comma. It turned out Shift + 6. The keyboard is thin, compact, on magnets, it is fixed firmly to the case. There is also a stylus, charging wires and a film on the glass. The tablet in the cover entered tightly, all the buttons coincided with the necessary holes. Without a keyboard, the cover does not fit tightly, but I preferred to remove it, because the keys will "drive" on the screen of the tablet. Or you need to immediately glue the film. In general-while happy with everything.
Great keyboard. Fully corresponds to the description. I went to my Samsung Tab A 10.5 2018. Response keys instant. In the set of rear film and stylus. For me personally there was only one minus, on its tablet model there were only two options for colors, pink and gold. Originally planned a different color. Delivery to St. Petersburg is less than a week, courier to the door. I advise the store and the keyboard!
Excellent keyboard, came up perfectly on the Samsung Galaxy Tab 6. delivery fast. Thank you very much, firm 5
Perfect. I'm putting the French stickers that are of very good quality (they are hard, it's not vulgar low-end stickers) so I am extremely happy with the quality and price of my purchase. However the delivery and a little long, order on November 27 received on December 14
Fast shipping. Well protected product, arrived in perfect condition. Correct dimensions, the tablet fits perfectly. The keyboard works very well and links with the tablet perfectly. Good purchase, efficient and reliable store.
I highly recommend price quality. He arrived fast, in 2-3 weeks. It works very well and the store answered me why I had doubts as to how to change the language. It's not the best material but for the price you can't order more. I'm delighted, plus I got a cable to charge the keyboard, A touch pen and a plastic screen protector. 10/10
Доставка быстрая, доволен
The cover is very cool!!! All as in the picture ordered a black keyboard with a Russified layout (there was no white when choosing from Russia on the site, but I wanted White). The store after a while writes that there is no black, can you change to white?)) I was so pleased in general very satisfied with the appearance and comfortable she, everything works! There is a cord for charging. The keyboard with the tablet connects with Bluetooth. And the seller put a pen for the screen (I do not know how to properly find it).
Finally came, ordered the first one came last. There was 43 days, there was a tracking of the norms on the grass 24. Packed normally, came not torn, not crumpled. In the kit there was a stylus, a protective film on the screen, an instruction. The quality is excellent, connected without problems, all as stated in the offer of the goods. Response instant Product I recommend, the store is excellent, the delivery is a little long.
It's a perfect fit. Easy to connect & fast responsivity. Makes the tablet a bit heavier but the whole case seems solid and perfect to protect the tablet from any damage. Delivery (to Belgium) took a bit over 2 weeks. But the package was sent right after the order came in.
Beautiful and elegant product and I enjoying carrying it along with me for easy reading. The keyboard also works well with all my HP Windows 10 computers except one, with the PC asking for a pairing code. Is there any way out? Is there any default code that I can use.
Very fast delivery, thanks for the gifts, recommended store
Всё хорошо, только стилуса не было, ребёнок немного расстроился.