Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, fast shipping took 18 days to reach chile
Our I loved the product came all certino BGD have vindologo ovendedou is note 10 parabéz
Produto de primeira,envio muito rápido,super recomendo a loja e vendedor
muito bom, mas um gancho veio quebrado
Great packaging, all products came, fast shipping (ordered from in the U.S.), quality is awesome!
very nice an came very fast
It takes 15 more days but maybe for COVID 19
Very cool. Still not used to weight, did some tests. But seemed durable. Found satisfactory. Hope to help me exercising. Arrived in 2 months in my home.
Bom
Quality expanders, with normal carabines, at least the first impression :) the store sent the goods after 6 days. Delivered relatively quickly, in a month (given the obvious time) from the moment of dispatch by the seller.
Well received , problem is there is no rubber clamp on the green band and maybe it will come out
The order went long liked the goods. Everything is OK))
Só sucess!
Spectacular!
In appearance, good gum, but the fasteners in my opinion are not very reliable, I will check in their work, then I can say exactly OR. Instructions were not included!
Well, it took a lot longer than expected but since the covid situation I understand. Quality looks really good, resistance is great, tried to stretch it quite a lot, afraid that it might break but it actually didnt which is great. BUT. As you can see on the third picture the hanging buckle broke as soon as I tried it. So Im really disappointed with that. Other than that though, for the price I think you cant go wrong. I will update after couple days/weeks of usage.
Ooo very quickly arrived the parcel
Excellent product, and been testing this day and meets the description. He arrived in two weeks in Spain 100% recommended.
Product Wholesale according to item fully active everything OK
Produto de ótima qualidade
Super fast for Spain and very good quality I recommend
Very fast shipping to Mexico. Looks good, missing proof
Товар получил, все норм! Можно экономить 4% от покупки через систему кэшбэк! Вот ссылка bit.Ly/bonus0123 экономите на каждой покупке. Ссылка есть на QR-коде.
Perfect!
Very good.