Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order sent fast. Quality at the level. The order was tracked everywhere I'm happy
Quality seems good. The bands are very light, even the heavy one. Even when I put them all, they are to light. Good for beginners or teenagers but not good enough if you already lift weights.
merci beaucoup chef bien reçu à bientôt
Great goods! Great store!! The parcel arrived early! Seller recommend.
The item is clear .... Not checked for the look durable .... But the package was hidden... That's what struck me
O produto foi entregue dentro do prazo e parece ser de boa qualidade.
Product equal to description, we will test it to determine its quality and durability
It comes with unsewn velcro, but more or less the expected
كما في الوصف شحن في 15يوم
Expected better quality. I won't say it's bad. After opening the parcel-immediately diagnostics. I almost got hurt-I could not stand the clamp and the Green flew to my shoulder. We need to put additional clamps. Let's see how much will last
It was молниеносно) but some rubber bands were bent and may not last long. Also spoil the impression of sticking threads. But the store for these jambs without problems returned part of the money, so I have no complaints.
Good quality fitness band set! Thank you !
Everything is super, the quality is excellent. Seller recommend
Item was of the most fantastic quality! Delivery was exceptionally swift. Quality of the wrapping was excellent. Thanks.
everything alright with the product. its works very well and I'm very satisfied. it came very early also.
It's fine. Universal thing to maintain tone. Carabines are kind. For this money bomb!!!
Delivery is long. Overall good
The way it looks in the pictures. Good salesman.
Took about 2 weeks to Netherlands. Good product! Even a booklet join supplied with exercises. I recommend product to.
Good quality! Nice bands and clips. Better than other brands I have.
Delivery in 14 days to the Nizhny Novgorod region. Great for classes at home, you can load enough muscles. After training with these elastic bands, I can say that it turned out not worse than in the gym)
It's great! I'll try it today.
Exelent product
The goods came quite quickly. The truth in the photo is shown with a normal roller for clamping in the door and then some small ball that will fly out out of the door and beat on the back. And so in general is not bad. In appearance, quality. Let's see how much is enough.
Got it right. Good Machine. Recommend.