Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Synthetic fabric but beautiful!
The fabric is pretty but they shoud to care about the finished sewing. Its bad.
Very happy. The delivery man very kind. Just 3 weeks and I have the order. Millions of thanks. The size S. For a woman of 1,68cm and 60 k. There's only k to fix it long a little. Perfect.
Nice dress, but armpit sewn wrong ☹
The goods were not sent for a long time, T T did not work delivery, then the goods went to another address, contacted the store and during the week the sundress still came, the quality of sewing-by an ambulance ..... Threads are stuck everywhere. I bet 5 seller for his responsibility. Yes, and who is interested in the size mesh. .. XL on 46 is very large, will have to bruise.
Quality is desirable to be the best.
On size 46 ordered M. fit perfectly. on the back everything sits smoothly. At the height of 170-the length of the floor. the fabric is 100% polyester, slightly stretches, so it sits well on the figure only, I regret that I ordered not pink
Dress for tall girls. Very wide in the chest, you can remove centimeters by eight to ten on each side. If done, it will not be bad. Transportation was canceled, probably because of the pandemic, but later they reported everything on time.
The fabric is light and fresh, ideal for the summer. The seams are a little weak, but linking price quality is good! Loved, beautifully! Took a month and a week to arrive.
very nice
Came up
Great light dress. The fabric is nice. I was pleased. I ordered a size bigger than mine. Recommend! $1,17 from the order (16 lots) returned to the card in the form of cashback,-to receive 5%-15% returns from each purchase on Ali and in dozens of other online stores-register on the website on receipt of cashback by QR code on the photo or on the link https :\ goo. GL tccafc
Size S will fit 44 Russian, in black color not very much, it was necessary to take blue. The fabric does not smell nice. Armpits will have to bruise, but that's not a problem.
The dress liked but read the reviews and ordered XL, it is real size 52. Large on the sides-armpits. If you sew it will look chic as on the model, also suitable for the height of 164 only high heel. My parameters are 90*72*100.
Dress thin, breathable. For me a little big in bust.
Everything is fine
Cute dress, little odstaje armpit but if I zamówiła size smaller it would be too small, workmanship Super!!! Mega fast delivery
The dress is beautiful, but sewing is terrible. I'll take the seam to fix. I don't shoot the star because I'm gonna wear anyway. Size S will be a little bigger, but the length is what you need. No more, no less
מקסים. בד סינטטי. יפה
Stitches curves. We need to stitch.
Very nice but not good termination has many loose threads
It seems like nothing, if a little straightened) did not smell, mother looks like an umbrella. But the water does not roll) slowly penetrates. The seams are just overcrowded. Under the armpits you can get away a little. In the photo they look better
the dress is very classy and has a beautiful line. fits perfectly to my size (89-77-98). the only thing is the zipper in the back finishes just before the narroest point of the dress so it's a little harder to put on then it should be. I still manage though and it is beautiful.
The fabric is good, the print is bright clear. Sewing the neck a little not neat. I'm happy with the purchase.