Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Not wash all corners give very work, but the basic It Does
Good gloves. We arrived quickly. Let's see how to use will
Order 13.05 received this day on 01.07
Packaging and delivery are good arrived 2 days after order
Just super! Thank you, quality product, the store is wonderful! Fast shipping!
looks good, quality perfect. Came to Europe per 35 days.. thank U!!
Come quickly. The size of the norms, not much large.
looks like in the photo
The best product ever! Great quality, wonderful idea, highly-recommenced!
It is less easy than I thought to use )) Not much soaping. But good enough for this money. Thank you!
thank you
The parcel was sent immediately after payment, went from 16.05 to 01.06. I did not talk to the store. Gloves bought for mom, on a full hand sits normally, in use are good. Plates wash on hurray, postryul washes, a little worse. In general, the gloves are good. On full hands you can think of a little more size, it is removed a little problematic, but on thin hands just class. I advise, the seller quickly worked.
Gloves are well packed, odorless, pleasant to the touch.
Very pleasant to the touch.
Everything
товар пришел достаточно быстро.покупал жене работнику столовой.довольна ,хочет заказать ещё.всем рекомендую магазин и продавца.всем удачи.
Excellent and practical
Ideales
Gloves is very tight,
To the touch like good, it is necessary to test
I ordered 2 pairs of gloves-lavender and mint for 400 rubles. What was my surprise when in the store fixprice I found such for 199 rubles! It's a shame... Gloves are good, there is no unpleasant smell, you can wash the dishes, the main thing is not to forget to wear them. The difference between gloves with Ali and fixprice is different length of the rastrub. Gloves with Ali are shorter. Gloves with fixprice-narrow rastrub, on a man's hand may not fit.
Great gloves. These took for washing dishes, I will definitely take for the bath and my mom will take too. My middle hand, sit well, do not press, but also fall down. It was the earliest order and came later. Ordered free shipping to the DPD issue in Mo. Kings, as a result, all DPD orders came later than ordered by mail.
nickel
Comme l’image je recommande livraison très rapide
Cool gloves. Recommend. I order it for the second time.