Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Thank you
Cool dress, it's fast! I'll order a smaller size. I just love it soon.
I liked it. Everything corresponds to the picture. I made it pretty decent, but not without the heat. Some where the threads stick out. The size of my parameters is 116-96-114 back to back, you can not just less. The fabric crumples, but it seems not very electrified. Totally synthetics. But in general, decent.
To Lithuania in 18 days! Super! The dress is bright, beautiful, comfortable, the same as the photo. The fabric is thin but stiff, retaining shape. My volume is 108 cm-82 cm-106, height is 160 cm. See. XL fits perfectly. I just need to make seams on my chest because they're not here, but it's my problem-I have a big bust. Thank you very much to the store!
The dress is super, the fabric is thin, but does not shine, pleasant to the body, on my parameters of 96 cm, about 106 cm took the size of M, the village is as wrought, the length of the ankle, my height is 165 cm, delivery 10 days, overall satisfied with the purchase, I recommend
The dress is good, the fabric is light, nice, for the summer is the same, sewing good, threads do not hang, but. .. Was wrong with the size, on the girth of the chest 103 took XXL, very large... (afraid to order less, I will hurt) the purchase is satisfied
Conforms to the description
As in the picture, she washed on her hands, black flings, so that only wash in cold water. The fabric is thin, 46 came up m, height 170 dress almost Yes floor.
Beautiful!!! I am really pleased!
I'm happy with the goods, on my 56 size approached 5XL perfectly, the length of the floor with an increase of 157, thank you to the store, the order came on time.
Perfect same as photo
Record, in Kiev in 11 days! I haven't had that before. The fabric is very pleasant to the body, light, does not enlighten. on my Soviet 54 took XXL. Suitable perfectly, you do not need to Suture. what to say is like! Many thanks to the store!
Thank the store, the dress is very beautiful and pleasant to the touch. I recommend that the summer is good.
Thank you, the dress liked, the size 48 took XL
The dress is good. The fabric is thin and light. all as the picture. The seams are smooth. Recommend!
Dress very beautiful, sits gorgeous
Gorgeous.
The track is tracked, the order went 1 month in Primorye. Sarafan really liked. In Russian, 50 size is slightly smaller. But the style itself is free. synthetics, pleasant to the body. On my height 165 cm-on the ankle. I recommend the store!
Good payments can be said, synthetic but good smell does not thread stitched neatly. I ordered two pieces to my mother and myself. My mother normally approached only her neck a little uneven sitting, and my little big. According to reviews ordered read for a long time, seriously mistaken will have to pass.
I'm super happy, she's really pretty. Thank you! NB. I dress XL normally and I still order 4XL and it makes me wonder.
I got the dress. Honestly expected better. And when I put on a measure and oh, horror! That's exactly what I did not expect, see the photo. Without words .... only so at all points took one star. Comrade store please be more attentive, our feedback is your reward!
All Super! A little great in height, I have 160 cm, I will have to shorten a little, but in general, there are no claims to things. Buy a good thing
The dress matches the photo and description. Thin, but not shining. The color is bright, rich as the picture. Perforation quality, does not crawl. Sewn neatly, the store's size mesh is correct. On parameters: 92/76/100, S by size. Delivery to Samara region for 2-2,5 weeks.
very fast delivery 17 days to Belgium
The dress is cool. very beautiful and spectacular. On high growth. Kazakhstan reached just over a month. The size is the same as the table. On the bust 113 cm took 3XL. Just right, even freely. No smell. Everyone is happy. Seller recommend!