Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très bon produit qualité et prix Merci beaucoup envoie très rapide et bien emballé
Very good and beautiful, great quality.
received in great shape took a little while to get em they look great.
The parcel came to the Saratov province in a complex package for 24 days. All the way through the road was constantly tracked. The goods are packed in a hard box, the description corresponds completely. Lenses polarized. Glasses-Super!!! I am happy! I recommend to everyone!
качество хорошее, доставка в срок
шло быстро. на вид качественные
Good glasses
The product is fantastic enjoyed these glasses finish material lenses are extremely high quality polarized really for a very good to delay in delivery is by Brazilian Post Office providing a horrible service more I'm super happy and satisfied
Top, serious store, very well finished product. I recommend
أشكر البائع على سرعة التوصيل النظارات سليمه النظارة جيد بنسبه لسعر
Bom
Glasses of good quality, pleasant,, polarized.
Супер очки в полной комплектации!! Скоростная доставка . Отличное качество!!
Hi there. Glasses look like in the photo. Took the red glasses in the red frame. The frame is light. Polarization works. All declared in the kit. Later I will write about the ease of operation.
Superfine!
Очки удобные, в у паковке полно всяких побрякушек, да доставка быстрая за дней на запад Франции
To już nasze 3 okularki,bardzo polecamSzybko dotarły 2 tygodnie i byly u nas
классные очки , советую
More than once, I deal with this store. The prices are very beautiful and have a Polaris technique
норм
Все как в описании! Пришли быстро! Качество топ.
Good glasses, поляризированые, came with a cover
Beautiful glasses. They arrived very quickly. The packaging is perfect and the lenses, arrived in optimal condition. Great quality and above all, an aesthetic that makes them fit for men and women. You can tell they're original, I hope they last me long.
Delivered to Estonia in 3 days. Thank you. I liked the glasses. Packed perfectly.
Great product!