Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal, they sit not badly packed at altitude, straight by the firm)))
Good packaging and excellent quality
товар пришел спасибо качестве отлично
Очки супер, качество на высоте, хорошо защищают от солнца красиво смотрятся на лице, но не такие темные как у меня были перед этим, света больше есть но он мягкий и не мешает для глаз, приятный оттенок, чехол очень нужная вещь так как стекла в сумке царапаются, тканевая салфетка в наборе и мягкий тканевый чехол к основному, я очень довольна покупкой.
Описанию соответствуют, все понравилось!
Вроде ничего так. На мое рыло сели как надо.
Хорошо запаковал, пришло все как в описании! Качество отличное, в действии буду проверять! Быстро отправили, быстро получил!
I haven't tried it yet, but thanks anyway. The product arrived in good condition
Wonderful excellent packaging and beautiful glasses are beautiful and suitable
Very good. My husband really loves it. And fast delivery too. Thank you store
Very chic and good quality. You deserve the fee. Thanks
Very cute lenses and with excellent UV protection, the store sent very fast to Mexico. I will surely buy again!
Great company, recommend. Arrived before time promised. The material is compatible with the value, not metal, is plastic.
очки огонь, надо будет ещё заказать черные
до Брянской области дошли за пару недель, отличные очки, в комплекте идёт футляр
Nice glasses. Good quality.
Delivery is fast, packed perfectly. But on the glasses on the side on the glass is a scratch, quite deep. It does not interfere in principle, but it is not pleasant. They saw what they were packing. It's a shame, I order a second time. The first time was perfect. Okay, the glasses are good.
Glasses very well protected for shipping. Fast delivery. All so as the description. Recommend
supermooie zonnebril, lichtgewicht, snelle levering besteld op 11'- 08 geleverd op 20-08 in Nederland! Dank je wel
High quality sunglasses worth buying, I also recommend buying from this fast shipping store and answering worth letters more than 5 stars I also thank the store for the gift
Очки очень хорошие. В комплекте чехол, на замке молния и две тряпочка. Лёгкие. Для автопоездокв солнечный день то что надо.
Con calidad. Llegan muy bien protegidas. Dan un toque elegante. Muy bien el hecho de que tenga el estuche rígido y la funda y toallita.
Very satisfied with my order, the packaging is perfect and it came with a gift. I highly recommend this store. Thank you store❤