Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High quality sunglasses worth buying, I also recommend buying from this fast shipping store and answering worth letters more than 5 stars I also thank the store for the gift
Очки очень хорошие. В комплекте чехол, на замке молния и две тряпочка. Лёгкие. Для автопоездокв солнечный день то что надо.
Con calidad. Llegan muy bien protegidas. Dan un toque elegante. Muy bien el hecho de que tenga el estuche rígido y la funda y toallita.
Very satisfied with my order, the packaging is perfect and it came with a gift. I highly recommend this store. Thank you store❤
хоть сама посылка пришла изрядно пожеванной но содержимое оказалось целым.о самих очках можно сказать что слегка необычные а так хлипкое китайское говно.сами линзы лично по-моему великоваты рожа как у стрекозла в них.салфетка и чехол для очков вырезаны из черных дедовских плавок которые ему бабка сшила.вообщем материал говно как и сами очки.по срокам пришло за 14 дней в Волгоград и 2 дня их продавец отправлял.итого 16 дней и очередная ненужная хуета у вас!
Is the second time buy them, quality excellent, all original, polarized lens, store sends really fast, but buy without fear, less than a month to arrive here at home
So little I 've tried since it's winter today, looks like they cover the sun well when driving.
I’ll buy more for my friends
Glasses are cool! I ordered my husband. Polarization was not deceived.
Delivered 10 days to Chelyabinsk. I took five from the post office. The quality is excellent. In the kit to the glasses there is a case and 2 napkins for wiping. Thank you.
Im satisfied with product. Well packed.
The product is good and beautiful, has a good construction
In Belarus came in 3 weeks. Perfectly packed: in a box, in a hard case, in a soft fabric. No damage or scratches. Everything is fine, it corresponds to the description. As a gift lay a tester for glasses, a cloth for rubbing, a cloth case, a bracelet. All with the company logo. Very nice!!! I order not for the first time. To yourself and as a gift to friends. Recommend.
хорошие очки. продавец быстро отправил. даже почта россии не поиграла футбол моими очками)) советую
Super product quality
Excellent. The quality is higher than expected, the perfect packaging. I bought with confidence.
The parcel came whole, everything is well packed. The parcel is according to the description
Arrive super fast well packaged super quality thank you to the store
Excellent I recommend it
Good quality, I recommend
The glasses are good, they came up for a long time of course, but still came.
Envío bastante rápido, en 12 días en casa. Todo correcto, tal como esperaba, muy contento.
Not spodziewalem is such a quality I am thrilled
Все супер.
I order the second time, my wife lost). Asked for exactly the same