Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second time, my wife lost). Asked for exactly the same
Beautiful cheap excellent raw material is almost one of the best glasses I received from Ali's uncle .. Thank you Abdul Majid al-Jabr and his followers for the recommendation.
Как всегда, отличные очки, с очень быстрой доставкой. Заказываю уже третью пару!
Really, I would like to congratulate the store. Thank you for your commitment and for honoring the sale. The goods arrived in good time (21 days) in accordance with the specifications and without any problems. I recommend this seller!!
Very top product arrived without defects and relatively fast… Following photos
Доставка быстрая. Набор обалденный, для подарка самое оно. Очень доволен.
Wszystko super okulary podczas jazdy samochodem w słoneczne dni rewelacja polecam sprzedawcę. Szybka wysyłka i dobrze zabezpieczona.
Ótimo produto, chegou muito rápido menos de 20 Dias!!! e de muita qualidade...
Дошли в Ростов за месяц, выглядит круто +аксессуары
Amei amei. Lindo demais, veio super bem embalado, ainda veio um brinde, chegou antes do prazo, perfeito deu certinho no meu rosto. Parabéns pelo atendimento.
всё супер. спасибо.
Очки хорошего качества, сидят отлично! Трек отслеживался, посылка пришла быстро, за 2 недели в Уфу. Продавца рекомендую.
Puikius produktas,nors teko ilgai palaukti. Stiklai poliarizuoti 100% Ipakavimas puikus, LIUKS!!!!!
Everything is clear. On my ruffle, the 62th size was wonderful. Quality and equipment for this money are chic.
Thanks to the store, the goods was shipped very quickly, received in 3 days, the seller chose the company sdek,. Probably the goods were in stock in Moscow, although I chose from China. Glasses Super, all as described on the site. I recommend
Thanks it took only two weeks to reach a very beautiful and light commodity. The trader is very nice I would recommend dealing with him.
Очки пришли очень быстро е- пакетом, упаковка на высоте, ничего не помялось. Очками очень доволен, качесто отменное, в комплекте: чехол, тряпочка, футляр и тест на поляризацию. Товар и продавца рекомендую!!!
love love them, bought it for my boys. Delivery was super fast!
Very good quality, and service
I just like them. Packed good, looks luxury, has a case for glasses and a nice box. Recommend
Product as in description A reliable shop and a professional store I recommend Great product Thank
Great glasses. The frame is non-metallic, you need to be much more careful, but the price corresponds.
качество очень хорошее, пришли быстро спасибо огромное продавцу
Качество очков отличное. Однозначно буду заказывать ещё. Доставка заняла почти 2 недели. Действительно поляризационные очки. В комплекте лежит бирка для проверки, тряпочка для протирки, кейс и мешочек. Качество 5+.
The product arrived in the specified period (after 20 days) with very clean and sophisticated packaging. It is elegant and really beautiful .. Its quality is high and satisfactory. Just like in the description. The store gave me another piece (a glasses frame). I highly recommend dealing with it .. Thank you very much