Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just received the product, it is great good quality, thank you for the store
A good product is made for its price quite qualitatively, but I came not the color that ordered, look at the photo should have been red. In general, everything is OK.
хорошие
Satisfecho!! Lo pedí el 15/8 y llegó 25/8 bien envuelto y en perfecto estado. Muy completo el producto con estuche, funda de tela y limpiador.
Ok
Good product, fast shipping
This quilted reality on only one for Lanier believe does not. And the sudden components for high quality in mind.
o produto de acordo com a imagem. muito bom e bem embalado
Rewelacyjne okulary. Przetestowałem i jestem bardzo zadowolony kompletnie nie męczą oczu i co najważniejsze działają ! Polecam sprzedawcę i ten produkt!
Prodotto conforme all'ordine assistenza ottima un po' lenti nella consegna
очки супер.рекомендую продавца
Excelente calidad, llego en 3 semanas a pesar de la pandemia, buen empaque, sin dudas comprare de nuevo.
Very, very, very good. Better than some orginal brands.
As in the description, the packing is crumpled, but everything is whole. Glasses without scratches, even
Normal, they sit not badly packed at altitude, straight by the firm)))
Good packaging and excellent quality
товар пришел спасибо качестве отлично
Очки супер, качество на высоте, хорошо защищают от солнца красиво смотрятся на лице, но не такие темные как у меня были перед этим, света больше есть но он мягкий и не мешает для глаз, приятный оттенок, чехол очень нужная вещь так как стекла в сумке царапаются, тканевая салфетка в наборе и мягкий тканевый чехол к основному, я очень довольна покупкой.
Описанию соответствуют, все понравилось!
Вроде ничего так. На мое рыло сели как надо.
Хорошо запаковал, пришло все как в описании! Качество отличное, в действии буду проверять! Быстро отправили, быстро получил!
I haven't tried it yet, but thanks anyway. The product arrived in good condition
Excellent Product
جيدة
Wonderful excellent packaging and beautiful glasses are beautiful and suitable