Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered M, on a thin leg came up perfectly. Arrived in 10 days
Good material, very accurate it takes 12-16 days to arrive.
всё прекрасно размером ошибся туговато, пришёл быстро 25 дней в Комсомольск на амуре, советую
Спасибо все пришло быстро
Everything goes perfectly well
The goods reached UFA za21 day. Corresponds to the description. The size was ordered according to the measurements. Came up perfectly. Seller recommend.
شكراً لك لقد توصلت بي طلبي
Доставка заняла около месяца) Наколенник упругий, держит хорошо Но, надо быть аккуратным, при наклеивании залип, попадать точно в зону, иначе остаются большие зацепки, катышки на ткани)
Very good, like the ad, is now use and confirm if really works
Very good calida I get very fast I will buy again
Recommend. Very comfortable and quality knee pads. Bought 4 PCs Two at work, two at the cottage.
It is comdo, just as it adjusts and with the elastic bands that the same brings squeeze even more, according to each person's taste, it is very useful and of good quality, the shipment does not delay a month! Suoer fast, recominedo store and recommended the product as well. Keep in mind that only one piece comes in my case so I ordered the 2 units.
Simply Wonderful was perfect in size has a great pressure and is beautiful without mentioning the speed of delivery loved❤
I order a second knee! Super, legs hurt less! Recommend!
Thank the store for efficiency and quality goods
Seller clever two orders put in one parcel sent instantly delivery to Moscow took only 13 days
Delivery fast looks quality, there is a smell, I hope after washing will disappear.
Igual que la de la foto. Falta acabar de probar
I am very happy, these knee pads are tight and help to run well.
Дошло до Москвы за 16 дней. Описано все точно. Качество хорошее. Рекомендую всем. Прдавцу большое спасибо.
Excellent material. The product feels good and you'll have to see how long it lasts. For the price and quality for the time being well. Also very fast shipping. He arrived earlier than expected.
Recibido en 13 dias,tamaño justo(no dan mucha talla,para piernas gruesas)color es bonito y calidad media-baja(haber lo que dura)el ajuste de las tiras no se si durará mucho...
Качеством товара доволен, полностью соответствует описанию, продавцу спасибо!