Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store quickly sent the order. Fast Delivery: ordered 12.11.20, received 05.12.20. In the consolidated parcel (St. Petersburg). She took for her husband-he liked it, made qualitatively, convenient. The size approached according to the size grid of the seller. Thank you seller. Thank you!
Measured the volume of the leg as indicated in the producer in the table, ordered XL and came XL, on the leg put on strongly, not comfortable, can stretch over time, in general I do not know
Everything is fine
All as in the description, an indispensable thing with knee injuries, I hope in the sock will be OK, after a while I'll add a review
I got 12/26 thanks. Great I'm happy
Quickly came, took this time more size. Tightly packed, good quality.
Заказываю третий. Пришел быстро.Спасибо,рекомендую.
The knee came to TASHKENT Uzbekistan for a month normally holds took a second time
If you take "just in case", it will go, if for systematic use, then you need something better. Carefully select the size (I was mistaken). Seller good.
The knee is excellent, fit in size. If everything will be fine during operation, I'll buy another one. Seller recommend.
Everything is fine! Seller Thank you!
아주좋아요 가성비 최고
Fast Delivery
Товар соответствует описанию. Наколенники неплохие, но я думала будут поплотнее. Тянутся хорошо, фиксируются тоже. Товар и продавца рекомендую.
Knee pads with good fixation. Already tried on. Do not roll down, the knee fixes perfectly!
Buena, bonita y barata... 100% recomendado
It came in good condition, it came well protected, I recommend the store
The parcel came quickly, before UFA three weeks. all as in the description. after use I will add a review.
hi everyone!) good quality , the as on the picture
It came in 20 days. Everything is packed well. The only thing instead of gray came black with green. Seller recommend. After use, I will add a review
The parcel came exactly on time and is well packed. Track tracked. The goods arrived without marriage and damage. I order for the second time and am happy with the goods so I recommend.
Everything is super!! size approached!! packing is not broken .. several orders combined into one package!! with the store did not communicate, there was no need!!
Yakust is good. Schvidko came. I'm selling it! I'm pre-war)
The parcel came quickly enough and here, finally I have couples!! Knee pads and elbow pads! Just a communion order needed to watch the description more carefully (sold not in pairs but in one piece). Quality is good, I use it during warm-up for warm-up. Suggest to buy
Top line, but as I have 1.75 am. You could purchase the number p. But can buy without fear porq quality has too.