Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
Thank you very much. Very beautiful, fast delivery, packed perfectly, no deformation. The inscriptions are visible blurred
The goods are very satisfied, I recommend you this store
Quality corresponds to the price, even much better. In the projection of course everything is blurred, but if the camera is stacked, then everything is OK. I recommend to buy unequivocally
Everything is exactly, came 18 days before Astana
Everything is perfectly packed. The goods are good. I recommend
Cute trinket. Flashlight from the cell phone, text do not read, but you can see something written)
Delivery month. cute.
Beautiful pendant, only the chain is short. For such money is great
item received as described.
Good products, fit for description
Is according to description,
The pendant came in the mail box. Your money is nice made. There is a biscuit with 925 break (funny of course). The inscriptions are clearly visible, but not all, but the eye pleases)
The product looks cool!!!!!!. .. But the effect of the other I expected... and so the daughter liked.
It was delayed but thank you
I arrive after a week of delay but all right, super cute I recommend
Nice quallity and fast shipping, good one
Hello, the goods came in safe and safe, the store put in a gift of a ring, thank you very much (but it is great to me), but it was still nice. Regarding the goods, the pendant was a little poutan, have not tried to check the functions of the pendant
Excellent quality but very long delivery
Ordered 12.03 took 07.04 came quickly. Very beautiful and interesting thing.
I advise, everything is visible and done well
Grody garne)
Шёл 2 месяца,цепочка тонкая .всё как на картинке продавец отзывчивый. Заказывала 2, на год отношений.
The pendant came in a month and a half. Everything matches the description, honey. Thank you!
A very cute necklass the charm is a little bit smal but stil pretty. The package arrived way before than expected.
It's all here, class SAS. It's been a long time, of course, but it's nothing.