Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy buen producto 100%,en buen estado
perfect, buy third time
looks ok so I hope it is not fake
delivery took longer but I am satisfied. it looks it is original
OPIS virnius. Goods priishov for DVD. Salesman schvidko called.
it looks as original, but i must try it yet... delivery very quick...
si llego
Быстрая доставка! Скорость загрузки на флешку в среднем 11 MBc. Памяти 119 из 124 гигов, единственный минус. Советую продавца! Когда есть купоны, очень выгодно
Very good! it took only 20 days to reach Italy. Size is correct. Adaptors are very useful.
Chegou ontem só consegui avaliar hoje . Estou satisfeita porque ter chegado só falta ver se o cartão funciona direito obrigada ao vendedor recomendo
perfect. fast delivery.recommended.
All is well. It is written read, full volume.
все норм, доставили до квартиры, результаты тестов флешки на фото
12 дней в Воронежскую обл.
Как обычно быстро, качественно и всё работает, СПАСИБО!
Very satisfied. thanks a lot!
Как всегда - норм
Very fast shipping
Огромное спасибо за подарок и за качество. Пользуюсь, довольна. Рекомендую!
Runs Exelant on nintendo switch, took about 1 month
Everything came out on time and as ordered, on Nintendo Switch Lite came up without problems, works pretty fast)
15 дней быстро пришла . еще не проверял
Got, pretty soon after order, I wasn't looking at it, but if there was something wrong, I 'd say no.
With the store did not communicate, Packed just in an envelope with bubbles (adapter and card reader just hang out in an envelope), but "oh, miracle" everything is fine. It came quite quickly, corresponds to the claimed.
Everything works fine