Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
всё ОК работает прибыла за 2 недели
I didn't. But everything looks fine. Packing is factory, no bags. From the moment of sending to the receipt of exactly a month. Seller recommend.
Works properly, took to expand the internal memory of the phone. Works fast. The memory card corresponds to the description. Can buy.
received in a short time
Genuine product! Highly recommended.
Delivery 12 days, everything came whole, inserted into the phone immediately earned took on 64 GB, decided 63.8 GB, thank you store.
доставили быстро, меньше 2х недель мск . карточки ещё не проверял, надеюсь все будет работать. продавца рекомендую
Good and Accurate cards. but store didn't add gifts as usual.
12 days delivery. flash drive norms! I advise the store!
очень быстро, 9 дней до почтамата в москве
Very fast delivery. About two weeks. I recommend!
Три недели в Беларусь. Работает отлично. Номинальная память 31.9Гб.Продавцу спасибо.
Haven't opened yet
product received, similar to description, store responds to messages, to test
Totally top, super fast shipping! Go here definitely more often buy. Lasted 5 days for I them within had wow!!!
Fast delivery in 12 days to the Netherlands. Item as described, looks good. Not tested yet.
Работает в регистраторе, прислали очень быстро
The product looks and is packed with dignity. The volume shows 119 GB. After use, I will add.
Yaroslavl reached two weeks. Everything matches.
02.07 ordered came 25.07 fast delivery to Crimea Simferopol zakkzyazu this Irma 4 times. all super
Шло меньше месяца. С нормальным треком. При первом тестировании H2testw выдал ошибку на четвертом гигабайте. Не знаю, что было причиной, но последующие тесты прошли нормально, результаты на фото.
Todo correcto,llego rápido a canarias.