Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
The quality is excellent. Holds on the wall tightly. Delivery fast. Recommend the goods and store
Everything came in excellent quality, quickly
very fast shipping and fast delivery, it all came together, thanks a lot to the store, when I try to add a review
Excellent brush, super quality! Very durable, good plastic. I recommend the product!
package arrived a litle bit smashed, but product is OK. High quality, nice design!! Thank you
Packing damaged, but all inside approx. Product complies with the description. Delivery before time.
All right, thank you! Just like in the photo, all whole!
Absolutely great silicone toilet brush.I was surprised to receive a pair of gloves as a gift. Looks very stylish, designed in white mate color. Old one gone in a bin straight away. Very easy to wash under the water. I’ll recommend to everyone.
Very fast delivery 6 days before door. Packed perfectly. Glued installed, kept the norms. Recommendations.
Looks decent! With the store did not have to communicate. Recommend
Супер, держится хорошо и нецарапает керамику
Came in a mint box, but no damage. Didn't use it, didn't take it.
Came in a mint box, but no damage. Didn't use it, didn't take it. Wall Mount on Velcro.
The goods came in 2 weeks with home delivery, which is very nice. The bowl is quite conveniently attached to the wall. The lower part of the bowl is not removed, but has a small slit around the circumference. In the pictures it is not visible well. When I saw it, I began to fear that there would be water on the floor. But everything was fine. Thank you store. I recommend the product.
Earned 5 Star. Easy on the Wall to install and use is a. Better than the conventional Brushes.
It's very cool. At first it seems that the price is great for yershik, but when you see his vowel, you realize that the price is very even norms. Comfortable, beautiful, cope with his work. Delivery by courier to door on the third day after order
Great for me disabled q I can't duck, I sincerely recommend
Product complies with the description, and quality OK. Good packing. Serious store
The box was in the way, but the product itself did not hurt. Holds on the wall firmly, plastic quality, without any smell.
Very good
The quality is super, everything is clear, take boldly.
The goods themselves are good, I order the second one. Before that, I took it in another store. Very convenient, beautiful and stylish looks in a modern interior. Functionality performs its own. The box was crumpled strongly, the goods were not damaged. The order went on a month and days 10, long. Order came in The nearest point of issue of SDEC in Mo.
Bought at a discount from the site shop.auction26.ru
Excellent quality. Thank you
The order was received, the packaging was all crushed, but the goods were not damaged. Everything corresponds to the description. Thank you.