Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful case, comfortable, well built, and great for leaving your wallet at home! I definitely recommend it!
A good cover, soft, came whole, clean, without glue on the seams, odorless. Rivets are tightly fastened) it is convenient to use the opening piece as a stand when watching video) in Almaty went more than a month.
fast delivery same arrived product description... good quality not communicate in the store
The parcel came to the delivery for a month. The case ideally sat on the iPhone 12 Pro Max. My husband is happy. Cards fit. The magnet keeps well. Thank you store!
The order came to the KZ quite quickly, the phone sat down like a glove. Because of the three cards a little pushed, but the buttons are kept well, does not open. Convenient
The product is wonderful, it has a very good quality and above all I love the product
First I must say it is a beautiful case for the iphone, it feels very good quality, in addition the best of all was the shipping time that my opinion was very fast and effective from China to Colombia (in less than 3 weeks) Thank you very much to the store!
Good design. I arrive sooner than expected for the price is good material
Very glad I am. Mega I like. AND even used as stand. AND czekałam not too long. Recommend.
At now used by Japanese wallet type case China most favorite knotted.
Nice case. Pleasant to the touch. Sits tightly on the phone. Magnets are strong, they will not accidentally open.
Cool cases for who want to dispense a wallet. Does a little volume back if you fill cards but is great. Ease. The cover Brown is elegant in details. Recommend the product. Will buy black now. You can put two cards Bank, A health plan and my wallet card driver Brazilian (license driving) on the cover.
Good quality according to the price… Exactly as described … I like it very much … Seller Recommended
The cover is super cute and very soft to the touch. Arrived very quickly to Columbia. This cover is elegant. Recommend this store and its products
Super good, I charm, perfect to go out without a wallet!
Identical to the description! Arrive in Algeria before the scheduled date! (22 days)
I have no complaints with this case. It’s cute and lightweight, looks as expected. Seems to be good quality. Arrived sooner than predicted date.
The cover is cool. In real life is brighter than in the photo. Pleasant to the touch. Magnets hold well. Recommend.
It conforms to the description and it's super nice to the hands except a little big
To Moscow less than 3 weeks. Before the deadline came!!! The cover is pleasant to the touch, the quality is fire!!!! For 290r took