Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in 1,5 months. During delivery, the headphones were damaged, but not critical. For such a price, the sound is chic
The goods are not satisfied (((((( The right earphone does not work at all, it is generally broken .... Works only left, and then the sound is not very, you can hear 4/10 The money was not returned, and as I realized, they are not even going to return
Headphones are good, the sound is normal. For lovers of classics
por ahora sin problemas, esperemos a ver como salen
наушники пришли быстро качественные, громкие заказывала на редми 7а, подошли хорошо, звук чистый
Before Kuzbass 3 and week. Good headphone Ki, sound quality is good, Bass is. Very similar to the original. I order not for the first time. (Since children do not know how to handle them neatly, they do not last long!) thank you store.
Thank you store. The headphones are very good. Everything is packed perfectly. I recommend the seller.
Highly recommend this shop and store. thank you so much. Volume is clear as the original one. recommend Product
Headphone arrived good nice fast Using
11.11 order was made. 13.11 was sent. 18.11 arrived in Belarus. 28.11 got. Total price with coupon came out 0.87 $. Track tracked. Put it in the mailbox. I write a review already in new headphones. Numbers: 1-native headphones; 2-bought here. I have original such headphones (I do not know how original, went complete with the phone), therefore, I will compare. My family broke because that I hooked the phone in the door handle and the wire saved the bodies from falling, but suffered myself. If you put it under a certain degree, they work. The first thing that is eye-catching is the bright color, it is white-white (the original slightly darker). The length of the wire is longer than the orig by 5 cm. The thickness of the wire is almost not different, if you look after it, the originals are thicker. Bought made in Vietnam, the originals are Indonesia. The plugs are also different. The sound of the purchased generally excellent, Bass top, I do not feel the difference! I recommend to buy! The store kept it for everyone. Thank him!
Quickly Reached. the sound is good, the wires are dubovata. I recommend the producer.
alles gut. schnelle Lieferung.
Excellent audio quality headphones Thank you very much I recommend the headphones thanks to the store
All right and very fast he sent, I 've bought 3 times and great
To Kuzbass 40 days. Good headphones are very similar to the original (even the original!). The sound is also very good, the bass is normal. Everything works as it should! Thank you store.
I really liked it.
Fast shipping. Recommend product and store
I order the second time headphones. Sound quality stereo, good! But for some reason for the first time came headphones with a defect and now the same! On the right side there is no sound! Works only on the left! If you move the wire near the plug, the sound appears, but then there is no sound again.
Are working
Not original of course, but also work well, delivery fast!!! Well delivered, all intact
It seems normal, the original is certainly not like, but they work very well! Thank you to the store, I recommend!!!
Great The tried and ve all good Hope that hard a bit
פרפקט
Headphones are cool! As for me one in one with the original. Recommend
arrived quickly good sound quality for the price i recommand the store