Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are finally arrived, but seem very shoddy, other than Samsung.
Sound normal
Sent very fast, works phenomenal, excellent store
Good earphone, looks like original
Got my one... its good & fast deliver ... thank u sooo much️
Very fast delivery. Ordered 15.12, and came 31.12. Headphones are super, the sound is very good, loud
perfect
Good original headphone, 1,5 month delivery
The truth has come to me quickly and in very good condition. I recommend, it's very nice
got it so fast
Arrived the ordered one.satisfied with the item.Item came brand new.Recommend this store.
Works well
товар хорошего качества, звучит громко чисто пришёл достаточно быстро, не отслеживался. Но продавец молодец рекомендую.
Satisfait Merci
Goods zadoveniy, ale hour of delivery Buv is a big city.
хорошие, похожи на оригинал, доставка быстрая, звук отличный
Came in 1,5 months. During delivery, the headphones were damaged, but not critical. For such a price, the sound is chic
The goods are not satisfied (((((( The right earphone does not work at all, it is generally broken .... Works only left, and then the sound is not very, you can hear 4/10 The money was not returned, and as I realized, they are not even going to return
Headphones are good, the sound is normal. For lovers of classics
por ahora sin problemas, esperemos a ver como salen
наушники пришли быстро качественные, громкие заказывала на редми 7а, подошли хорошо, звук чистый
Before Kuzbass 3 and week. Good headphone Ki, sound quality is good, Bass is. Very similar to the original. I order not for the first time. (Since children do not know how to handle them neatly, they do not last long!) thank you store.
Thank you store. The headphones are very good. Everything is packed perfectly. I recommend the seller.
Highly recommend this shop and store. thank you so much. Volume is clear as the original one. recommend Product
Headphone arrived good nice fast Using