Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
20 days with notification. Excellent headphones and cheholchik. Plus put a gift-a lace on the hand, though on the children's handle.
Very satisfied with the goods, nothing worse than the original for 1500 rubles, definitely recommend! Packed perfectly, plus a gift-a small red rope with a wooden leaf.
Delivery in Mo a little less than a month. Sound good. A small gift inside, a trifle, but nice
Just super play loudly, came quickly thank you very much.
Очень быстро пришли. Хорошее звучание. И маленький подарок, браслетик. Спасибо продавцу
All ok
Headphones as always good work, came in 2 weeks in Moscow.
The goods came in a month
December 5 ordered and December 23 came to the Mail letter that you can pick up the parcel. The store put a gift, the little thing is nice. Thank you
Headphones are good, but the order did not arrive within the specified period.
I order not the first time. Headphones are just super, the coolest sound. Seller recommend.
Delivered a week before the Moscow region. Very fast. The sound is excellent, but unoriginality is immediately noticeable. The wires are thin. I think they won't last long. I'll go and add it later. The store is good. And those who write reviews that they received, everything is fine, but in fact they did not check, go Forest. Besite
Perfect Well Received thank you very much arrived quickly in France Paris
Everything works fine I recommend.
понравились!
The headphones are excellent, all buttons and rewind functions work, thanks for the prize. Recommend
Arrived quite quickly, ordered 11.11, 23.11 were already at the mail. The sound is normal for its price. Thank you for the gift!
Наушники классные. Заказал 2 шт, себе и жене. Всё работает, буду заказывать ещё. Кнопки перемотка работают, вперёд /назад /пауза. Рекомендую
Cool headphones, really liked. The sound is excellent. With headphones put a very cute thing, so nice. Thank you store.
The product fully corresponds to the description, the sound is good, the headset is active. I ordered 3 times, the store is satisfied. The parcel reached Vladimir in 21 days, the speed is definitely affected by the number of orders made at the same time, as when combined into one increases the guarantee of safety and processing speed on on on purely my opinion (especially relevant when ordering small goods). Thank you. Russian Post respect.
Headphones as always class
Хорошие наушники. Шли меньше месяца. Басы, если нужны покупайте по-дороже.
Gift so-so, rope Red
товар полностью соответствует описанию на сайте. качество соответствует цене.трек отслеживался. +подарок. рекомендую товар и продавца для сделок.
It's been a long time. Thank you to the store for the gift. On one phone, honor works both headphones, but on the Samsung work on one earphone ((((