Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel arrived fast-3 weeks before the Southern Urals. Great headphones. When calling, you can hear well, excellent noise reduction. Music plays loud. And knowing that they cost a little more than a hundred rubles-a lot of joy. The store put a gift-a red thread. Very nice. Recommend 100%
A come very quickly, all well, according to the description, I have tested them and listened well and with A little gift, thank you.
Original good earphone
Ordered headphones 11.11 A received 01.12 good headphones, for his money Super, Bass holds.
Come quickly. A couple of weeks before Kaluga, work, the sound for this money is excellent, the store put a gift, just that I do not know))
Delivery about a month, description corresponds
Пока всё хорошо .Звук хороший не писчат , не фонят НОРМ..БАЛОВ.
She came to Kuzbass in three weeks. Packed well. As a gift, they also sent a cover and a charm.
The order came quickly, 2 weeks earlier than the declared deadline. The store sent two headphones, although I ordered only one)) Thank you very much everything works, for this price a wonderful sound. I take this model not for the first time, enough for about a year of use. Yes, another red thread is always a gift thank you again to the seller, I recommend.
Super fast in 13 days came, good headphones
Fire clear quickly three weeks to Krasnoyarsk, with cases more convenient original
Good product feels good is either headphones microphone. Container as info. In most store h gifted bracelet red rope with a minnow. I think lucky! Satisfied, thank you. Advice seller!
Headphones correspond to the description. Ordered 21.06 parcel arrived 12.07. Sound good. Without external defects and marriage. I did not communicate with the store.
Thanks for the gift/red thread/will go
Compared with the old ones the same Samsung, the sound is the same.
Good headphones for such a price 1.99 $. Everything works. Ok. + bonus
The norms of the headphones are without excuses, thin wiring will not live for a long time, but the price corresponds to the quality.
20 days with notification. Excellent headphones and cheholchik. Plus put a gift-a lace on the hand, though on the children's handle.
Very satisfied with the goods, nothing worse than the original for 1500 rubles, definitely recommend! Packed perfectly, plus a gift-a small red rope with a wooden leaf.
Delivery in Mo a little less than a month. Sound good. A small gift inside, a trifle, but nice
Just super play loudly, came quickly thank you very much.
Очень быстро пришли. Хорошее звучание. И маленький подарок, браслетик. Спасибо продавцу
All ok
Headphones as always good work, came in 2 weeks in Moscow.
The goods came in a month