Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fresh fabric, with good fall, similar to a chiffon but not. Recommended
Thank you store
The shirt is interesting sewn, a couple of threads stuck, cut and no problem. Synthetic fabric, as written in the description. Although 35% cotton is indicated on the label. Delivery to Ukraine 44 days from the day of order, but it is necessary to take into account quarantine. Took the size s to the height of 164 cm, OG 87, from 68, about 94. Very loose shirt on me, but I like it. Parameters of the product size S: long shirt front 69 cm, back 76 cm, shoulders 53 cm, OG 104 cm, girth of shirt bottom 108 cm.
très très satisfaite de cette commande la chemise est joli comme sur la description et arrivé 1 semaine en france mais un peu transparent sinon c'est parfait merci au vendeur
Great, the cut, the size and the nice of the special shirt, I loved it, 100% recommended
Color-closer to neon, very bright. My parameters-115-100-116-size 3HL-looks like on the model freely, the abdomen is not visible and there is a possibility to slightly change (this is my eternal problem). Stitched qualitatively. Polyester. delivery is 1, 5 month. With the store did not communicate
I expected a softer green but it's nice anyway. For once the cut is extremely well cut. It falls perfectly well.
Very good, color as photo and size is perfect. I recommend but very long delivery.
It’s exactly like the picture. I don’t like the polyester fabric but actually it looks great on. Plenty of room. I ordered the largest size to get the voluminous bohemian style. No communication with store at all. It took like 2 months to get.
It's nice, the carving is good and the color is pure white. But consider it to be transparent. Outside of it is perfect, very fresh and with good finishes. It came in over 2 and a half months because of the pandemic. But it came in good condition.
The quality is good, the size mesh is fully consistent, I decided to reassure and ordered XXL at og 105 huge, sleeves at growth 175 below the fingertips had to take M, the color is bright, saturated
I made a change of size xxxl 5l and arrived beautiful thank you.
The fabric looks cotton but is it not. I have normal L if size do XXL which is perfect
The shirt is good for every day. Thanks came quickly.
accurate description
Great blouse. To my height 1.60. Weight 62. In the chest 92 just super!
The order to Ukraine came in 18 days. the color is pleasantly pink. synthetics. neatly stitched. I ordered M for parameters 94-74-100 just. the store recommends.
Compliant and perfect size
lovely colour , will buy more colours. true to size
The jacket corresponds to the description, the sewing quality is good, the color is slightly different from the picture, more gently pink-serene, can even say pudroao serene but also beautiful, according to the size of the sole, OG 104, at the height of 178 sleeve three quarters, recommend
Cute Blouse, well made, good Fit, beautiful Color, Material Polyester as indicated
Very liked the quality, thank you! Size XL matches our 48-50. Delivery fast 2 weeks, parcel is tracked. Sociable store☺
The shirt is super. Snow-white. Corresponds to the dimensional grid. Take it. I was wrong and took on my 98og L, did not believe. Well, there will be an oversize. The fabric is pleasant soft silky non-transparent
Should have asked 4xxl
Before SPB, the order came in 16 days. corresponds to the description. very gentle blouse. pleasant to the body. at 46 size L sat perfectly.