Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
I chose the size according to reviews and photos of girls who have a set and changes like me, nevertheless the shirt came big :( quality good
Fabric is dense, synthetic. There is no marriage, the seams are even. In size XL corresponds to the Russian 48, but the sleeves are short-apparently, you will have to constantly turn them. It is worth noting the fast delivery: to Nizhny Novgorod in 10 days. In general, 3 out of 5
Ordinary, classic white shirt. For 700 rubles-generally excellent. At 44-46 size
The fabric is dense, does not shine, in the "ribbed" a little, not smooth. On his 44-46 took XL, just, for more oversize it was possible to take even more. Sleeves at the height of 174 what is needed. Stitches are smooth, threads are not stuck. Quality shirt.
Thank you. The shirt is dense, beautiful as the picture. As a gift put the rubber.
He confirmed and sent the order super fast. I placed 22/10 the order and today, 28/10 I received it, much earlier than expected. The size take one more than usual, for quite fair, touch and very good emboltory, plus a gift wrap. I recommend this shop.
I love the shirt it’s very beautiful and it fits very well and the delivery was very fast ... Recommend store
It is not pure cotton, the fabric is sliding. The quality is good. I ordered myself and my mother. I haven't measured yet, but it'll be overweight, so it doesn't matter. The collar stands, the fabric is solid, ironing will be difficult, but a lot of natural fabric in the composition. Thank you!
All Super!
Hard to smooth, the quality is cool! Tight! On his usual m took XL, snores quickly, I think to find spray to process the fabric, so that less Mears)
Cool shirt, sewn qualitatively, seams neat, tight, but stretches. I'm happy with you. The parcel was not tracked. Was combined with other things.
Weigh S ordered L for oversea. Just like the picture. I can't wear shirts until I know. In general, everything as they wrote: The fabric is dense, mourns.
On the size 42 took XL, sits freely, height 170, sleeves just, the length of the shirt is normal, but I would like to be more authentic, and yes wrinkles pts.
Ordered 31.12, received 03.93 in Minsk. Apparently because of the coronavirus. The shirt is good, tight, opaque, pure white. It doesn't stretch. Pretty smooth, probably there's some percentage of synthetic. But in the sense of pleasant, it is comfortable in general. Did not iron, immediately measured, did not wait. My parameters: 85-68-95, growth 170, 57 kg. The size took 2XL. Slightly oversized, the sleeves are wide, in my opinion, but the length is normal but. And roll easy. With rolled sleeves and skill I like more. The length almost covers the poop. Liked it, I will wear.
In general, the shirt is not bad. Dense, I wanted an oversize, I ordered m wear XS-s, as a result just right. It looks very worthy. Does not tighten.
I liked the shirt. The fabric is very pleasant, plump, smooth. Everything is sewn diligently. Dimensions coincide with the table. Iron is not just without a pair. Took on the European size m. Weight 56, height 161. Bust 92, waist 72. Sits freely. I advise!
Dense material. does not shine through. I liked
It's nice, good perfect size fabric but it's not very long and I wanted it that way but good
Great shirt! On the cress. SIZE 50-52 took XXXL-as it should!
The shirt surpassed my expectations! Quality at the highest level! The seams are even, the fabric is dense, does not shine through, the threads do not stick out anywhere! As a gift, the hair band was put. I'm very happy with my order! I recommend the goods and the store!
Nice shirt! She sat perfectly on both hands, and in the shoulders and in length! By the material-cotton with something, dense, does not shine too much! Came 2 weeks before Izhevsk, the track was tracked!
Nice shirt
The shirt is nice, tight. On parameters 81-66-96 took L. Sat down well, the only thing that sleeves are short. But it's not embarrassing me, I always wrap my sleeves. Sewn qualitatively. For such an amount is even very good. I suggest you.
Very nice shirts. I ordered three in different sizes and they fit really well. Thick fabric, good quality, nice shade of white, perfectly sewn. In the pictures I'm wearing a size S (my bust is 77cm, my waist is 60). I also want to thank the store for including the hairband as a gift. Recommended 100%
The fabric is very dense, the size is straight back to back, the sleeves are slightly short, as the principal is shown.