Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There was a parcel about a month. Packed well. The product fully corresponds to the description. I recommend this product and store. Thanks to the store for a quality and inexpensive product.
Excellent connectors and cables. Many have tried. Now all friends take this model. By the way, I advise everyone to do this is not a cunning addition to the lace. Take the shrink of the corresponding size, I took 22mm wide and 30mm long. Put on the magnetic connector of the cord and slightly heat the shrink. At the same time, one edge (from the exit side) squeeze with your hand. To get caps with a sealed edge. I have problems when storing and sticking small metal chips and different bullshit to the magnetic is missing. See the photo. All health!
A month on the way, the quality of norms, braid-synthetic lace. Data transmits and accepts, charging goes.
Recommend! I take it 3 times already Cord quality, strong. Contact good. For the house is suitable 2 m, for a car 1 m.
The cable came quickly, you could track the parcel on the track at the post office of Russia. The quality is excellent, but the shape of the micro USB is made a little under the cone, so it's a little out of the phone
Fast shipping. I order the second time. Excellent quality.
Very good quality cable, I order not the first time. Fast shipping. Recommend store
Good quality! Take it, you will not regret it! Shipping fast. I take the third time already. Seller good, verified!
I order the second time from this store. The first wire bought itself, now I bought my husband and my son. An excellent solution for all gadgets and charging socket does not break. I recommend it to everyone.
It was quick-2 weeks before Kiev. The goods are very high quality. Only strange that two parcels, from different stores, came with one parcel. Not the first time I order. Seller recommend. One is upset. It seems that in communication with the store, I communicate not with a person, but with a bot. This is the only flaw. Everything else is just super!!!!
The cord is packed in a bag, everything is fine! The order is already making the 3rd time, which says that the goods are good. Quality is satisfied! Posilochka went to Ukraine for 1 month. Delivery by new mail that is very convenient! I recommend the store and this product.
The store is good! Goods is OK! The wire is good in quality. Magnetic with data transmission. Fast charging did not try, since I do not have it.
15 days delivery! Cable quality. Supports fast charging. the magnet holds well. Recommend.
I take not the first time, everything is clear. before the Omsk region in two weeks, the order was tracked
Great cable. Great store. I order not the first time. Delivery to Belarus about 2 weeks. I recommend to buy. Seller recommend.
Good afternoon. The goods to Ukraine arrived in 14 days. The goods is very good. Approached the connector. Charges and transmits data. Thank you very much to the store. It is recommended to buy.
Nice lace. Everything works. Even well charges.
I ordered 2 wires, Type C and micro 2 meters. Charge well. Suitable for magnets from other companies.
It's all very horshaw. I'm happy with communication with the store. Let's see the quality in the future. Very fast pre-war.
Track tracked. The goods are excellent bought by the whole family. Data transmits, charges perfectly. The cord is strong in braid. Recommend.
The parcel arrived in 12 days. Well sealed, working. To store Thank you very much, I recommend
It was for a coble q already had and it goes perfect
Как всегда, все отлично . Доставка быстрая, товар соответствует описанию. Спасибо, рекомендую магазин!
I recommend!!!. definitely. Used for iPhone, iPad, Xaomi, Samsung. Compatibility: The wires are compatible with the nozzles from kuul and sanhunto 4EX contact. Magnet: Strong (magnet exactly these strong, stronger than some, even more expensive Kuula, sunhunto) Fast charging: supports. Data transmission: supports. Service life, reliability: At Home 1.5 - 2 years (anything, Yes is broken basically connectors, the wires themselves are norms). If you gently handle it, it will live even longer. Therefore, women need a special explanation)) in the photo below the result of irresponsible treatment. Orientation when connecting:, specifically these work while new with any orientation. Previously bought from other manufacturers worked differently, charging depended on orientation when connecting the lace to the magnetic chip in the phone. It is necessary sometimes to flip to go charge, which does not bother much. Delivery: about a month in Moscow to the Post Office, all norms
Delivery was extremely fast. Two weeks China-Kyiv Ukraine. Two magnetic chargers- one for Android, another for Ios apparently. Recommend this guys!