Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Work.
All very well. They listen very well
Удобные, пришли быстро. Звук, конечно, не как у оригинала, но довольно хороший.
Super !
In very good condition and well covered, it's worth it and you listen well.
its good! best sounds best quality.
Excellent for its price. quickly packed carefully well done store
Very good goods, my money works on hurray. I order from this producer already 2 times
Headphones came without protection play well, but with the molest bending of the wire at the plug crack. The price is overstated by the store refused to reimburse part of the cost of the goods. In general, I do not advise to buy.
Ordered for a gift to his wife two headphones, from different stores. But most importantly, it's that I did not expect such a speed in Odessa!!! Two weeks and the goods at my house!!! I'm in shock! All checked, everything works well, the wife is happy, thank you! Recommend!
It has arrived perfectly, as it appears in the photo and is perfectly heard. I recommend store
Came quickly, 2 weeks in Kharkov, sound good
items and function exactly as per original
Like nothing to compare with, cheaper and better that I can buy from my own city.
They are perfect and best impossible, great quality also comfort and order 2 worth it! Or then they'll regret it like me haha I'll have to ask for another
super
Great but took a very long time to arrive
We came very quickly.
Sound good
Well packed now to test them
Perfect, very well packed and arrived on time.
ok
I advise everyone. The sound is excellent. Bass is very good. I order one more.
very good quality, I like them but the shipment took a long time
I like it. Thank you.