Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отлично.
Пришли за 3 недели в г. Уфа. За 200 р. лучшие наушники. 3 комплекта работают, просто один комплект заказывал 12.2019. Продавца рекомендую.
The goods came to Kaliningrad in 35 days. Packed well, the description corresponds. The sound is good, the quality is good. The store is so expensive at 150 rubles.
The sound is chic, the wire is lace, there is a volume control and a microphone, complete with 4 nozzles, came in about two weeks, were packed in a plastic piece and puof of
Claramente não é original, mas a qualidade é ótima, isola muito bem, o som é limpo e alto, o microfone funciona normalmente. Vale a pena pagar um pouco mais para vir a bolsinha, evita q o fone enrole e é de boa qualidade também. Veio um chaveiro de brinde e dois pares de borracha extra. Aprovado, muito válido.
Thank you very much, I used a very great brand
отличные наушники.
Cool headphones also a keychain as a gift
Не оригинал! Ща эти деньги хорошая покупка играют достойно! Джек и провод хорошо гнутся! Есть амбишуры в комплекте. А вот гарнитура у меня работает через раз Можно сказать что вопще не работает, чтобы она заработала со всей силы нажимаем на все кнопки + * - и через какое-то время она работает не надолго :-)
잘 받았습니다.
Дуже круті навушники все як у описі і навіть подарунок у вигляді брилочка. Дуже круто звучати.
12일 주문 21일 도착. 배송은 만족. 근데 소리 크기 차이가... 좌 우 차이가 좀 있네요. 좀더 써봐야 알겠지만... 가격 생각하면 그런대로 좋은듯해요.
producto exelente.
no son negros pero son como en la foto llegaron antes de la fecha y se escucha bien
Item ordered 11.11. The parcel came 06.12. I'll check the sound.
For headphones for 270 rubles, the sound is normal, all keys work. Packed perfectly, you can safely take a gift. Plus a small president from the store in the form of a cute keychain, thank you! In the reviews they wrote that the headphones can not be distinguished from the original ones by sound. As the owner of the original AKG Samsung can say that the difference is visible once you take the headphones in your hands, the sound is also Sky and Earth. But this should be expected, because they have a difference of 500 rubles. Wrote it to the fact that you do not expect something supernatural from them, they look and sound exactly as much as they cost.
In short, the sound quality is just small, terribly sound. Better take a little more expensive, but Xiaomi pistols headphones, for 3 years and sound better than this that has come .. To the store there are no questions, but to quality
Apparently good quality with the cable reinforced up to the height of the hands-free that is no longer and seems fragile, of sound the truth that is quite sharp and powerful. Not bad for the price.
Make it clear that they are not the originals but if they are very similar. You listen well and have correct bass Their buttons are kind of hard but they work properly. In conclusion for your price I think it's a good choice. I recommend it
Not expensive headphones, the sound does not repent normal, in the ears sit tightly do not fly out, there is no discomfort, loud, the bass is good volume control is. Those who are looking in headphones wow effect do not look here did not bring, simple headphones for not a big price, for the first time will do. In games, audibility is excellent, taking into account the sound settings in the game, the microphone 4 +. Order together with the box so convenient to store headphones. Good luck to you all in the new year! Love Mom, wash your hands with soap;)
Thanks to the store for the goods and fast shipment. Everything came unharmed. The seller put the gift, thank you very much. Success to the seller and his store.
Great headphones. No different from those that come with the Samsung S10. It looks like the original is a great sound, bass, everything works. Excellent store-quickly sent, quickly came. Recommend. If you need more, I will order only from this seller.
Product OK, Good Quality for the price, Fast shipment, Good store Recommended !
All cool, store Thank you
Price-quality. Took for a computer,. much from them to expect is not worth it... work, already well