Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Congratulations fast delivery, and excellent product quality
Very fast delivery and good sound quality of earphones! Seller also added a nice gift) I highly recommend this product for buying))
Працюють
Super uncle my 1 Castle))) Contagion 100%
Excellent and plus gift brilochka))
St. Petersburg reached 1 month. The truth is not on the mail, but the point of issue in Pyaterochka. And in the course of delivery, they overplayed the address of the store, which they mentioned casual, so I had to go: 1. to the Post Office; 2. in 1 store; 3. in 2 store. Packing is good: plastic bag and inside is pp tape. Nothing hurt. Made neatly, no foreign smells, everything works, the sound is excellent! Recommend!
Fine
Well packaged (see photos). Perceived quality is good (plastics look nice). Sound quality is good too (decent/accurrate bass level, not too deep/blurry). Provided with two extra pairs of rubber (total three pairs: small, medium, large). Buttons work with my phone (OnePlus 5T). Have not tried the microphone yet. Ordered on 11.11, received on 12.30 in France... Not the stores' fault (shipped on 11.13), just occasional transportation delay. Bottom line: Good heaphones, recommend. Amazing value for money!
Best audio for the price tbh. Arrived quicker than expected. Music quality is good bass is satisfactory.
good quality,Thanks for the little pieces of rubber I did not expect
It's very nice. I love it. I heard voice very well.
I recommend the store, everything works, it came quickly did not expect that it will be so, put a gift, very nice
Thanks for the fast delivery. basses are high, for such money is OK
Выглядят хорошо, кейс аккуратный. Звук приемлемый
El producto llegó a Colombia en 25 días. El audio es mas que bueno por el precio que tienen los audífonos, ademas el vendedor agregó un pequeño regalo
The parcel came very quickly the order was issued 12.12.20 was on the Mail already 28 .12.20 product Thank you for the gift. Good quality earphone. The sound is also excellent. Recommend. Thank you very much to the store.
Bardzo dobre słuchawki, dźwięk wysokiej jakości. To już są moje drugie słuchawki tej firmy i jestem z nich bardzo zadowolona. Polecam sprzedawcę. P.s sprzedawca dodał dwa breloczki do kluczy. Bardzo sympatyczny gest. Dziękuję.
Наушники отличные хороший звук, спасибо продавцу за наушники и подарок!!!
Headphones, like headphones. Play and okay... There is no pritensius to the sound. Volume control and microphone work. The cord is half fabric, half rubber. In the kit are replaceable rubber Ambs. Delivery two weeks.
Sent quickly came to Yaroslavl for about three weeks. Lay long somewhere in China, in Russia, the delivery is instant. I'm surprised at the Russian post office. The goods look good, I work normally, like Samsung headphones out of the box. No worse than that. In the ear sit very tightly and comfortably. Seller recommend. Thank you to the store for the gift.
Order recived. Very good quality and packaging. Thanks for The gifts! I recommend The store. Good audio quality.
Bass is not straight juicy not fleshy anymore humming. There are headphones moweek here they are right what you need. The sound is not very bad. His money is out. At movak for 10 months of continuous maximum, one speaker began to make foreign noise. These if you pour a hole near the liner becomes better with the bass. The workmanship says that this is not a real AKG and quite a normal replica could be worse. Take can
muy rápido que bueno llegó bien y están funcionando a la perfección gracias
супер быстрая доставка соответствует описанию
Packaging is not any but the sound is better than JBL, there are both those and those. AKG do their own business. I recommend.