Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks store now I have it, no damage and delivery very fast ❤️
I ordered for 216 rubles on the 9th, the profit of the 22nd of this month. If you want to not just listen to music, but do not feel sorry for money and buy it more expensive.
All ok. Seller recommended.
Very good product Thank you for the fast sending of the store I recommend
Took two, both good got caught. Earplugs are the same, the sound of the bass is powerful, I had to lower the bass with equalizer. But everyone has their own sound. Microphones work fine. Earplugs got more rubber, and on a miracle the headphones do not jump out of their ears, unlike velvet that do not keep from the last batch. Average service life of active use, more than a year. Excellent goods, thanks to China.
Присутствует шипение.
Great product Great store Came up about keychains gift Recommend
Very good product, great quality
Stars from the sky are not enough, but they play well for their 225R. The cover is comfortable, complete with rubber bands of different sizes.
Normal headphones, the sound is certainly worse than the original, but for such a price is decent. Not very good contact in the connector, heard interference if you move.
наушники замечательные. все пришло быстро заказывала 2 пары чёрные и белые пришли вместе. звук хороший.
The goods came quickly. Corresponds to the description. a pleasant surprise from the store in the form of a gift keychain. very nice. Thank you seller. I did not communicate with the seller. The goods were tracked.
Well I carry the product fast I don't know if they are indeed original but good
I lock the goods another time. Naushniki zaivalnoi yakoti. Uncle.
Perfect, arrived very fast, quality product, clean, durable material
very fast delivery 8 days to Holland, everything is good I get gratis small gifts
продавцу ОГРОМНОЕ СПАСИБО. доставка за 21 день, что в данной ситуации ОЧЕНЬ быстро. качество товара(реплики) на высоте. + подарили брелок
I take not for the first time, since I quickly kill any headphones. Arrived very quickly, ordered 17.01, 3.02 already received. This time a little different ear pads, new more. Instead of gray, as last time, came Black, Braid softer, part of the cable that is not in braid-thinner. White broken cable. Even the letters on the headphones themselves are different. Well, the sound, of course, is also worse. In general, and they are felt and look cheaper, it's a feeling that fake (before that they were original from the phone then took on the same link and here again decided to order to order I think these people will die a lot faster.
Good headphones, sound quality is not worse than the original.
I take the second headphones of this company. The sound is super.
Very cool and cool cover
The headphones are really beautiful and I also thank the stores for her small gift keychain
It is a good earphone. The price is also very good. The quality is also very good, Buy generously.
10 jours pour arriver en France livraison rapide écouteurs de bonne qualité
Genial