Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality
Perfect, the only thing that doesn't get the whole peg into the cellphone hole and I have a Xiaomi 11 lite. It sounds pretty good, very high the sound, brings different size gums to adapt the most comfortable one you have left. Fast shipping, arrived in Spain in 13 days.
Excellent, arrived in 20 days in colombia, Perfect Sound
Packed well. I have small ears and it doesn't hurt. Sound is good.
produit au top comme la description le disait. son nikel. emballage propre et soigner.
Good. I arrived a long time ago. It took over a month.
Phone note 10 served perfectly, came well, arrived in 25 days, came right as ad am very satisfied
Just like in the pictures. Very good product. It has arrived very well packed, with spare parts and a super cool retail from the store. I give you a 10. Very highly recommended seller. 5 stars
funcionan perfectamente
Perfect very well packaged. Works very well and thank you for the gift
Ordered as in the photo 3.5mm., and came with Type-C.
Came quickly, as sent. Sound quality is average. I took for mother-in-law, I think it will be respected;) The microphone works norms. There is volume control. The ears themselves are light, they sit in their ears reliably
Fast shipment. both build and sound quality are very good for the price
31 июля оплачен. 25 августа получен. Упаковка не нарушена. Качество пишу позже. Спасибо за доставку.
Пришло быстро!наушники хорошего качества!играю хорошо.даже подарок положил.рекомендую
como los originales , se oyen genial y llegaron en 3 semanas . Recomendadísimos.
Everything works, for such money is quite acceptable. The store did not forget about the gift, the little thing, but nice. Thank you. Delivery fast in the combined order.
I get everything perfect. The original headphones and a gift (Keychain) sent to me by the store. Thank you!
Very satisfied with the product, arrived in good condition and was almost 20 days to arrive, could my request quietly, after making the payment, within 3 days the store already sent my request. Super recommend
Came quickly, ordered white in color, came dirty, alcohol cleaned and norms, sound for 160r chic, so happy
Headphones are visually good, a convenient cover for headphones, it does not get confused (100 times better than in your pocket)))). Came very quickly (18 days to the Orenburg region). On Samsung S 20 fe came up perfectly, the sound is not inferior to the original. Definitely I advise you to buy for such a price, I recommend the store!
слушать радио сойдет но меломанов прошу держатся подальше )) звук приглушенный как под водой, высокие частоты по моему вообще в другом измеренни. по качеству материалов, очень хорошая сборка. за свои деньги в принципе норм. брал для себя но на подарок такие абсолютно не пойдут из за звучания.
Listen perfect and compatible with all my usb C devices♡♡
very fast delivery. very satisfied
Listen very well better than 3.5 is better than Type c