Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Наушники. Пользуюсь и радуюсь. Быть привередливым при такой стоимости излишне.
Simple enough quality headphones. Its price is worked out more than. Bass is present, high too. They don't. The controls work on mi9t.
Are original. Like❤
Headphones like, I order not the first time such, the whole family and all friends have already given))
Chegou ok, só veio sem embalagem mais o fornecedor já entrou em contato pra fazer o reembolso, excelente fones.
Good sound construction is not so original but worth it
Surprisingly good quality. And even the sound is acceptable. All the buttons work and even in the microphone when you say, they hear you. Unfortunately, the original ones are not preserved, so there is nothing to compare. But in general I recommend. 20 days to Omsk. Track tracked.
Earphone excellent
Быстрая доставка. Все как на фото. Спасибочки.
Гарнитурка огонь! Не знаю, оригинал или нет, но главное, что она очень качественная, прочная и надёжная. Заказываю уже не первый раз, а ещё и знакомые тоже просят, так что рекомендую. Ну и не скупитесь на гарнитуру в пакетике, а то что она будет валяться в пыли не пойми в каком виде.
Good product I arrive fast and listen super well, I will ask again✌
обычные наушники.
Thank you.
Наушники нормальные за свою цену.
заказывала две пары наушников, пришла только одна пара
посылка шла 20 дней, кнопки пауза управления и микрофон работают, звук среднего качества, в моих ушах сидят не плотно, чтобы плотно сидели приходится сильно прижимать.
Very fast delivery and neatly wrapped in air cushion. Fine Sound! This shop is TOP Thanks store..
Excellent.
The goods are packed well, work normally, no defects, the purchase is satisfied.
наушники хорошие, сделаны качественно, провода толстые, сидят отлично в ушах. звук отличный.
Продаван красава. быстро отправил. Все отслеживались.
Спасибо
Получил через 2 недели. Качество и звучания хорошая. Продовца рекомендую.
отличные наушники. отправка быстрая и доставка в Дагестан тоже быстрая 3 недели. звук отличный, мне понравились
I order the second time from this store. Everything works, the headphones are top, loud, the sound is clean good, the bass is at the level. Fiery recommend