Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All norms.
Good sound and good performance, recommended 100%
20.09.20 ordered 2.10.20 already U Me
So: Headphones are excellent. I myself am a meloman, the headphones have crossed a lot. For those who want cheap and high quality-take it. Who lacks bass put a special. The ear cushion (which rests in the ear-shell)-so the bass is more saturated, deeper. By sound like native Samsung. Packed well, you can take for a gift.
Приехали в коробочке. Прекрасное качество. Дома лежат официальные самсунг красные, и звук у них одинаковый. Спасибо продавцу за милый подарок в виде браслетика с рыбкой❤
Good finish, I 've already bought this store a couple of times and I'll definitely do it again when I need to. Quality and functional.
Earphone norms! Sound class
Es mi segunda compra, todo llego muy bien embalado y muy rápido, recomiendo al vendedor.
They arrived very fast I recommend the store
It works perfectly, strongly recommended at 100%. It performs well the functions of pause and so on, adapts well to the ear and is comfortable.
Came as expected, I order the second time from this store. As a gift put a bracelet in the form of a thread, very nice. Sound good.
Very well heard great well packaged, fast delivery and store send a detail with them thanks! I'm gonna use them these days.
They came whole, in a plastic box. There were two kinds of silicone pads: with a wing and a medium size without wings. But it's not original exactly, since the black color is in reality dark blue, but these are black. The sound is in principle good, better than cheap headphones dexp (which kind of headphones copied completely, I'm zero quality). If the phone is charged through the wire and at the same time listen to the headphones, then the hissing, burning. Also, if the headphones stuck in the phone to move at the connector, then a little heard interference, but for their money are good) I did not communicate with the store.
Ordered on 2 March, concerned on 12 March. Earphones work, but sound quality leave to be desired. Bass is barely present. They work, that is it. Don't think they are original. Sitting incidentally well thanks to special earloop.
The description is equal to the product, but if they break down too fast they 've failed me 2 in less than two weeks, please raise the quality of the cable a little more in the audio plug.
The store quickly sent the goods. All is well, thank you! Seller recommend
Normal. Are working
The order came, everything works fine. for the second time I order from this store. And thank you for the gifts.
Thank you store. Delivery fast-in two weeks to Ukraine, Luganskaya Oblast. Science sounds very good. Recommend.
The order came whole. The bottom is normal. The top was adjusted by an equalizer. On Redmi 7a all buttons work. And then the tests, the tests. Complete set on the photo.
Great color. Not tested. Thank you stores for gift.
Delivered 11 days to Kazan, sound with bass clean without wheezes, everything is fine, the goods are satisfied)
I'm good. It's a little late but here in the country. I get a tape.
2 weeks to Volgograd. Like original.
Excellent product, I recommend the store