Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got my order. And everything works, thanks to the store I'm happy
The goods received, both headphones are working, the microphone is working visually ordinary cheap headphones, the sound quality is footnote.
Delivery to Kharkov for 50 days by new mail. Play well for this price. Whether or not the original. Lace is thin, let's see how much is enough
не первый раз покупаю. качество = цена
Delivery about two weeks. I order not the first time, the previous one gnawed the cat. In general, not bad.
далеко не первый раз заказываю у этого продавца. Всегда все четко и в срок
Headphones are cool, like original. Delivery 15 days, which is fast enough. I had exactly the same, went complete with the tablet, but after 9 years one earpiece leaned back, so I ordered new ones. The sound is the same, clear. For its price it's gorgeous. I hope will last as long as my past :)
Thanks for the headphones, just During came. Work OK, the store sent a gift-bracelet. Packed were very good and beautiful.
пришли быстро ,но есть одно но ...
доставка очень быстрая! неожиданно для меня.
Шли долговато. Звук не плохой немного низов не хватает. Но за такую цену вполне достойные
Имба для пабга
Excelente articulo, buena calidad y llegó pronto
Thank you Everything arrived
отлично . даже маленький подарок
Наушники пришли за месяц до Омска. Отправили быстро, через 15 минут после оплаты. Но мне не повезло не включаются, буду выставлять спор
Пришло за 2 недели в Чувашию. Всё соответствует. Заказываю не в первый раз в этом магазине.неплохие наушники за такую цену. Звук хороший, чистый. Присутствуют басы таки нормальные. В общем заказывайте. Спасибо продавцу. В подарок положили браслетик с бабочкой. Мелочь, а приятно.
Order 16 pieces on Nov 11, received on Nov 24,well packed, super fast shipment, recommend this store
ótimo produto. som nítido muito bom
Продавец красавчик , выслал сразу же и дошли до Актау за 3 недели. Учитывая нынешние времена это просто супер. За эту цену просто норм, допустим в Ютюбе фильмец посмотреть сойдут конечно. Для музыки не пойдут, звук отстойный. В принципе большего и не ожидал от них.
звук хороший, еще фенечку вложили))
Спасибо за товар! Всё отлично. Заказ шел в Пермский край 3 недели. Трек отслеживался на всём протяжении. Магазин рекомендую!
Delivery to Krasnodar Region 3 weeks. All as in the photo. The store put a small gift, special thanks for this.