Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our global warehouse Located to your nearest place will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finestbrandonline.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@finestbrandonline.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@finestbrandonline.com
A good cover, comfortable, made qualitatively. in the complete set the film and a simple stylus. Very comfortable buttons on the side.
Чехол отличного качества. в подарок шла ручка и пленка на экран
ОЧЕНЬ хороший чехол. Подошел идеально! Кнопки все работают, обложка магнитится! в подарок положили стекло и стилус:)
The product is excellent, the quality is excellent, there is a protective film for the screen. Seller recommend. Shipping fast.
The cover is soft beautiful, as a gift sent a protective film for the tablet display. On the case there are buttons for locking and volume, straight buttons and not silicone. The cover itself is like a rubber pleasant to feel.
Chic!!! Better than in the photo. All functions work. When opening, it removes the screen lock. The handle is inserted on the side perfectly. Very satisfied with the purchase.
Everything as described, very beautiful cover. Pros: -film protector included and pen, smart wake working, good quality and you can fold it back, secure space for the s-pen. cons which are minimal and don't deceive me: -the delivery was a bit long 1 month and half, and the film protector has small bubbles, but I don't see them when the screen is awake. Others - the case is pretty thick and the tablet goes litteraly inside, so the cover is a bit ont the dark part of the screen. But I put first the tablet inside, then installed the screen protector - so it won't damage the screen protector. After installed the screen protector is a bit sticky and the s-pen don't slip smoothly as it is without protector. I hope with time it will become more dry and slide better, because now it's very difficult to write or draw with the thin s-pen.
The parcel came safely for a little long but the child is happy thanks to the store
Product as the ad, quality good
A little heavy, but worth your money. Approached perfectly, without gaps. The film is included, but without a set of napkins for its stickers. You can take.)
Exactly and quickly.
Adding 1,5 mesiaca Dobrá kvalita
Вообще заебись
came very quick. well packed. with extra pen and screen protector. nice!
Got to the hospital in a month. The quality is excellent. Everything came up. As a gift, they put the film on the screen. Thank you store!
Perfect. Very good quality.
The cover is excellent. All the holes matched perfectly. Color pink metallic, leaves in beige-brown. Inside is gray, the frame behind is black. As a gift, the store put the film and stylus. Thank you!
Great case!!!! Fast shipping and packed very good.
The cover is good, corresponds to the description. Thick.
Come quickly. The picture is bright, as in the picture. The stylus is attached well, does not fall out; the cover is closed on the magnet when you open, then the tablet is removed from the lock, inside is soft, outside under the skin. Buttons through the cover work. The tablet became heavier. As a gift they gave a small stylus and film) the quality is good, I recommend! For such a price, it's just a gift! Bought for 891R
A good and high-quality cover, bright colors! Cover + protective film + pencil!
Nice case. Buttons in the right places and a cell for S-Pen. Beautiful print. Came in 3 weeks. In the kit is a protective film and a simple stylus. They did not communicate with the store.
Good quality, just what I ordered and with gifts, came in two weeks which was quick.
good case with a good quality. it is darker collor than expected tho. ordered it for samsung galaxy 6 lite and it has an s pen holder. recomend this item.
Really nice and good quality, glad I got it